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Не получил FC Points после покупки на PS5

Здравствуйте!
Я столкнулся с проблемой — приобрёл FC Points через PlayStation Store, но они не появились в игре EA SPORTS FC 25.

Детали покупки:

  • Платформа: PlayStation 5
  • PSN аккаунт (регион): США
  • Дата покупки: 3 ноября 2024
  • Куплено:
    • 100 FC Points ($0.99)
    • 500 FC Points ($4.99)

Игра установлена на консоли, но изначально была куплена на другом аккаунте (украинском), а FC Points покупались на американском аккаунте, с которого также запускалась игра.

После покупки прошло уже достаточно времени, но очки так и не появились в разделе Ultimate Team.

Прошу вас помочь с восстановлением купленных FC Points или подсказать, что делать в этой ситуации.

Заранее спасибо!

playstation

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Здравствуйте!
Я столкнулся с проблемой — приобрёл FC Points через PlayStation Store, но они не появились в игре EA SPORTS FC 25.

Детали покупки:

Игра установлена на консоли, но изначально была куплена на другом аккаунте (украинском), а FC Points покупались на американском аккаунте, с которого также запускалась игра.

После покупки прошло уже достаточно времени, но очки так и не появились в разделе Ultimate Team.

Прошу вас помочь с восстановлением купленных FC Points или подсказать, что делать в этой ситуации.

Заранее спасибо!

","body@stringLength":"804","rawBody":"

Здравствуйте!
Я столкнулся с проблемой — приобрёл FC Points через PlayStation Store, но они не появились в игре EA SPORTS FC 25.

Детали покупки:

Игра установлена на консоли, но изначально была куплена на другом аккаунте (украинском), а FC Points покупались на американском аккаунте, с которого также запускалась игра.

После покупки прошло уже достаточно времени, но очки так и не появились в разделе Ultimate Team.

Прошу вас помочь с восстановлением купленных FC Points или подсказать, что делать в этой ситуации.

Заранее спасибо!

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Я столкнулся с проблемой — приобрёл FC Points через PlayStation Store, но они не появились в игре EA SPORTS FC 25. Детали покупки: Платформа: PlayStation 5 PSN аккаунт (регион): 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Не получил FC Points после покупки на PS5","moderationData":{"__ref":"ModerationData:moderation_data:12178193"},"body":"

Yernuris8​ 

\n

По описанию звучит так, что у вас де учетные записи и покупку вы совершили на одной, а FC Points проверяете на другой. Если вы уверены, что у вас только одна учётная запись ЕА, то попробуйте найти ваши FC Points, выполнив следующие действия.

\n
    \n
  1. Проверьте, была ли совершена транзакция, проверив историю покупок на той платформе, где покупка была совершена.
    2. \n
  2. Перезапустите игру и проверьте наличие ваших FC Points.
    3. \n
  3. Если по истечении 24 часов вы все еще не можете найти свои FC Points, чтобы разобраться в проблеме, Вам необходимо обратиться непосредственно в нашу службу поддержки. Наши специалисты постараются Вам помочь.
    4. \n
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