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soulpower1974's avatar
soulpower1974
Rising Novice
28 days ago
Solved

Missing coins

I recently bought the season pass with real money 

I have not been receiving the coins I qualified for. This is unacceptable 

5 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    28 days ago
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    Hey soulpower1974​,

    Which tier of rewards are you having trouble with? Is it the Clubs coins in the bundle rewards? If so, could you check your Clubs mode to see if your coins are there?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    28 days ago
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    Could you let me know which tier it was exactly?

    Also, just to mention it again, these are coins for the Clubs mode, not for Ultimate Team. If you check the shop in your Clubs mode, you should see them there.

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I recently bought the season pass with real money 

I have not been receiving the coins I qualified for. This is unacceptable 

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I recently bought the season pass with real money 

I have not been receiving the coins I qualified for. This is unacceptable 

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Missing coins","moderationData":{"__ref":"ModerationData:moderation_data:12253687"},"body":"

Hey soulpower1974​,

\n

Which tier of rewards are you having trouble with? Is it the Clubs coins in the bundle rewards? If so, could you check your Clubs mode to see if your coins are there?

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It was the upgraded tier of the rewards. I’ve checked everywhere and they are missing

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"87","kudosSumWeight":0,"postTime":"2025-06-13T03:13:11.699-07:00","lastPublishTime":"2025-06-13T03:13:11.699-07:00","metrics":{"__typename":"MessageMetrics","views":25},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:12254002":{"__typename":"ModerationData","id":"moderation_data:12254002","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:12254002":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:26"},"id":"message:12254002","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:12253679/message:12254002","revisionNum":1,"uid":12254002,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:12253679"},"conversation":{"__ref":"Conversation:conversation:12253679"},"subject":"Re: Missing coins","moderationData":{"__ref":"ModerationData:moderation_data:12254002"},"body":"

Could you let me know which tier it was exactly?

\n

Also, just to mention it again, these are coins for the Clubs mode, not for Ultimate Team. If you check the shop in your Clubs mode, you should see them there.

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Thanks for your help I think I found them. I’m new to FC 25 

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No worries, I'm glad you found them! 🙂

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