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czechv's avatar
czechv
8 months ago
Solved

I bought the FC25 game and it doesn't show that it has been purchased

I bought the FC25 game and it doesn't show that it has been purchased and I can buy it again
  • EA_Darko's avatar
    EA_Darko
    8 months ago
    Hey all, if you continue to see this issue can you please go ahead and speak with our live support team: https://help.ea.com/en/help-home/

    They will be able to take a look at your account with you.

    Darko
BigosKappa's avatar
BigosKappa
8 months ago

Same problem, nothing cant fix it.

BigosKappa's avatar
BigosKappa
8 months ago

Hallo, someone can help? All my friends already play. i just waiting for help and no one can do it. I filed a case on ea and contacted support via chat but they told me to clear the cache memory, reinstall the ea app etc. Nothing helped. And now there is no help from anywhere. No one knows anything. The game is already a few hours after its premiere in my country and I am still waiting for the game to be available for download. I bought it yesterday, my trial time ended and now there is no option to download or run it.

  • blackkingvamp13's avatar
    blackkingvamp13
    8 months ago

    Still the same for me, idk how to fix it. I guess we just have to wait for EA to fix the problem :/

    • EA_Hux's avatar
      EA_Hux
      Icon for Community Manager rankCommunity Manager
      8 months ago

      Hello,

      Can you try to uninstall the game trial and install the game again but make sure you select standard edition ? (don't worry, you will not loose your Ultimate team progress doing so)

      • blackkingvamp13's avatar
        blackkingvamp13
        8 months ago

        There is not a option to do that :/

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I bought the FC25 game and it doesn't show that it has been purchased and I can buy it again

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Hallo, someone can help? All my friends already play. i just waiting for help and no one can do it. I filed a case on ea and contacted support via chat but they told me to clear the cache memory, reinstall the ea app etc. Nothing helped. And now there is no help from anywhere. No one knows anything. The game is already a few hours after its premiere in my country and I am still waiting for the game to be available for download. I bought it yesterday, my trial time ended and now there is no option to download or run it.

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Hallo, someone can help? All my friends already play. i just waiting for help and no one can do it. I filed a case on ea and contacted support via chat but they told me to clear the cache memory, reinstall the ea app etc. Nothing helped. And now there is no help from anywhere. No one knows anything. The game is already a few hours after its premiere in my country and I am still waiting for the game to be available for download. I bought it yesterday, my trial time ended and now there is no option to download or run it.

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They will be able to take a look at your account with you.

Darko","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2024-10-03T02:15:50.178-07:00","lastPublishTime":"2024-10-03T02:15:50.178-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":5938},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7856826/message:7856881","customFields":[]},"ModerationData:moderation_data:7856850":{"__typename":"ModerationData","id":"moderation_data:7856850","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:7856846":{"__typename":"ModerationData","id":"moderation_data:7856846","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:7856846":{"__typename":"ForumReplyMessage","id":"message:7856846","revisionNum":1,"uid":7856846,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:7856826"},"subject":"Re: I bought the FC25 game and it doesn't show that it has been purchased","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7856846"},"body":"

Same problem, nothing cant fix it.

","body@stringLength":"41","rawBody":"

Same problem, nothing cant fix it.

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Still the same for me, idk how to fix it. I guess we just have to wait for EA to fix the problem :/

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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"21","kudosSumWeight":2,"postTime":"2024-09-27T04:21:10.970-07:00","lastPublishTime":"2024-09-27T04:21:10.970-07:00","metrics":{"__typename":"MessageMetrics","views":782},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7856826/message:7856856","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDc4NTY4NTgsNzg1Njg1OA","node":{"__ref":"ForumReplyMessage:message:7856858"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7856858":{"__typename":"ModerationData","id":"moderation_data:7856858","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7856858":{"__typename":"ForumReplyMessage","uid":7856858,"id":"message:7856858","revisionNum":1,"author":{"__ref":"User:user:33"},"readOnly":false,"repliesCount":7,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7856856"},"conversation":{"__ref":"Conversation:conversation:7856826"},"subject":"Re: I bought the FC25 game and it doesn't show that it has been purchased","moderationData":{"__ref":"ModerationData:moderation_data:7856858"},"body":"

Hello,

\n\n

Can you try to uninstall the game trial and install the game again but make sure you select standard edition ? (don't worry, you will not loose your Ultimate team progress doing so)

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There is not a option to do that :/

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