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BanditgreyWolf's avatar
BanditgreyWolf
12 months ago
Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...
technical issues
  • EA_LeonSK's avatar
    EA_LeonSK
    12 months ago

    Hey all,

    We got confirmation from our Team that the issue is now fixed. 

    We want to thank you all for the examples provided and your patience.

    LeonSK

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
12 months ago
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Hey @Alhsani911,

Are you getting any error messages? If so, what do they say?

What platform do you play on, by the way?
Alhsani911's avatar
Alhsani911
12 months ago
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Am on PS5 , here is the error that appears

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,758 PostsLatest Activity: 10 hours ago
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Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server

ive tried my friend account and it work perfectly fine 

he tried my and it doesnt work so i guess its not the internet connection but maybe a problem with my account, any advice ? 

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Am on PS5 , here is the error that appears

","body@stringLength":"397","rawBody":"

Am on PS5 , here is the error that appears

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Hey all,

\n\n

We got confirmation from our Team that the issue is now fixed. 

\n\n

We want to thank you all for the examples provided and your patience.

\n\n\n\n

LeonSK

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Are you getting any error messages? If so, what do they say?

What platform do you play on, by the way?","body@stringLength":"254","rawBody":"Hey @Alhsani911,

Are you getting any error messages? If so, what do they say?

What platform do you play on, by the way?","author":{"__ref":"User:user:26"},"isEscalated":null,"postTime":"2024-07-18T00:48:44.525-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":28},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03OTY4Nzg4LTE3NTYwN2lDQjFFN0Y0MzM3MTgxQjVB?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS03OTY4Nzg4LTE3NTYwN2lDQjFFN0Y0MzM3MTgxQjVB?revision=1","title":"image.png","associationType":"BODY","width":400,"height":129,"altText":null},"Revision:revision:7968788_1":{"__typename":"Revision","id":"revision:7968788_1","lastEditTime":"2024-07-18T00:51:35.392-07:00"},"QueryVariables:ReplyList:message:7968788:1":{"__typename":"QueryVariables","id":"ReplyList:message:7968788:1","value":{"id":"message:7968788","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1751903209582":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1751903209582","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-components/common/ExternalLinkWarningModal-1751903209582":{"__typename":"CachedAsset","id":"text:en_US-components/common/ExternalLinkWarningModal-1751903209582","value":{"title":"Leaving the Community","description":"You're about to leave this site and navigate to an external domain. 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Hi , i cant log into the companion app or the the web app","moderationData":{"__ref":"ModerationData:moderation_data:7968790"},"body":"

Yeah me too.

I’m on Xbox 

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After signing in, I try to open packs from Rivals rewards and get a message that log in is unavailable and it logs me out. 

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