Forum Discussion

BHEDWIK's avatar
BHEDWIK
2 years ago
Solved

NOT GETTING VERIFICATION CODE

Hey guys anyone else has this problem, I’m not getting the verification code, tried for the last two and a half hours,  nothing is going thru. Bought for crazy money to have early access but can’t ac...
technical issues
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey All,

    I wanted to provide some information on a couple of issues players are having with not being able to access their email on file with the EA account in order to get verification emails or log in.

    If the verification codes aren't coming through, a backup code can be used in its place. If you don't have those codes stored, or you have no access to the email on file for any reason, no worries!

    More info on Verification Codes Here!

    Our support team can look into it for you and help route the codes through to another email for example and work with you to get the main email updated and get you back into the game.

     

    Use these steps to reach them: 

    1. On PC, click: https://help.ea.com/en/contact-us/
    2. Search and select 'EA App' in the search bar.
    3. In the menu on the left, click 'Manage my account
    4. Followed by 'I need help logging into my account'. 

    This should help a contact option appear by bringing you to a new page that looks like this:

     

    Look for the heading called 'Still need help' and select from the contact options that appear. For example, I get the option to get in touch via live chat when I follow those steps. 

    If you are unable to log into the Help site, use the option to continue without logging in!

BHEDWIK's avatar
BHEDWIK
2 years ago
@MoSamah11 do you know by any chance what is going on with the verification code ?
MoSamah11's avatar
MoSamah11
2 years ago

Not as yet, proved through xbox support its not the email account. Logged fault with EA and awaiting assistance. 

Login again to see if self rectifies this morning

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,641 PostsLatest Activity: 60 seconds ago
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Bought for crazy money to have early access but can’t ac...","body@stringLength":"232","rawBody":"

Hey guys anyone else has this problem, I’m not getting the verification code, tried for the last two and a half hours,  nothing is going thru. Bought for crazy money to have early access but can’t access it at all, 

","kudosSumWeight":5,"postTime":"2023-09-21T18:23:43.674-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7847803_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":46247},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:7847803":{"__typename":"Conversation","id":"conversation:7847803","solved":true,"topic":{"__ref":"ForumTopicMessage:message:7847803"},"lastPostingActivityTime":"2025-03-17T09:27:00.846-07:00","lastPostTime":"2025-03-17T09:27:00.846-07:00","unreadReplyCount":128,"isSubscribed":false},"ModerationData:moderation_data:7847803":{"__typename":"ModerationData","id":"moderation_data:7847803","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7847803_1":{"__typename":"Revision","id":"revision:7847803_1","lastEditTime":"2023-09-21T18:23:43.674-07:00"},"ForumReplyMessage:message:7847837":{"__typename":"ForumReplyMessage","id":"message:7847837","conversation":{"__ref":"Conversation:conversation:7847803"},"author":{"__ref":"User:user:1239358"},"revisionNum":1,"uid":7847837,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-24-technical-issues-en"},"subject":"Re: NOT GETTING VERIFICATION CODE","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7847837"},"parent":{"__ref":"ForumReplyMessage:message:7847811"},"body":"

Not as yet, proved through xbox support its not the email account. Logged fault with EA and awaiting assistance. 

Login again to see if self rectifies this morning

","body@stringLength":"181","rawBody":"

Not as yet, proved through xbox support its not the email account. Logged fault with EA and awaiting assistance. 

Login again to see if self rectifies this morning

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Hey All,

\n\n

I wanted to provide some information on a couple of issues players are having with not being able to access their email on file with the EA account in order to get verification emails or log in.

\n\n

If the verification codes aren't coming through, a backup code can be used in its place. If you don't have those codes stored, or you have no access to the email on file for any reason, no worries!

\n\n

More info on Verification Codes Here!

\n\n

Our support team can look into it for you and help route the codes through to another email for example and work with you to get the main email updated and get you back into the game.

\n

 

\n

Use these steps to reach them: 

\n
    \n
  1. On PC, click: https://help.ea.com/en/contact-us/
    2. \n
  2. Search and select 'EA App' in the search bar.
    3. \n
  3. In the menu on the left, click 'Manage my account
    4. \n
  4. Followed by 'I need help logging into my account'. 
    5. \n
\n

\n\n

This should help a contact option appear by bringing you to a new page that looks like this:

\n

 

\n

Look for the heading called 'Still need help' and select from the contact options that appear. For example, I get the option to get in touch via live chat when I follow those steps. 

If you are unable to log into the Help site, use the option to continue without logging in!

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