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Rondinella99's avatar
Rondinella99
2 years ago
Solved

Non mi arriva il codice di verifica alla mail

Sono da più di 9 ore aspettando un codice di verifica,ma niente è possibile parlare online o al telefono con un operatore? 
problemi tecnici
  • EA_LeonSK's avatar
    EA_LeonSK
    2 years ago

    Ciao a tutti.

    Il problema piano piano è stato risolto e tutti i giocatori hanno ricevuto la mail contenente il codice di sicurezza.

    Altissimi volumi di invio delle email possono portare a questo genere di situazioni, per questo vi suggeriamo da questo momento in poi di attivare come Verifica d'Accesso, quella tramite App Autenticatore.

    Per avere tutte le informazioni a riguardo vi lascio il seguente LINK.

Vittorio10_97's avatar
Vittorio10_97
2 years ago
@Marcodido A me succede la stessa cosa e non posso entrare da nessuna parte neanche nella web app
Pnzeus's avatar
Pnzeus
2 years ago
@Vittorio10_97 Anche a me stessa identica situazione, posso entrare solamente su web app e in tutto ciò non ho ancora capito come riuscire a contattare l assistenza

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mi arriva il codice di verifica alla mail","id":"message:7776308","entityType":"FORUM_TOPIC","eventPath":"category:ea-sports-fc-it/category:ea-forums-it/community:tghpe58374board:fc-24-it/message:7776308","revisionNum":1,"repliesCount":58,"author":{"__ref":"User:user:1290844"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:fc-24-it"},"conversation":{"__ref":"Conversation:conversation:7776308"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7776308"},"body@stripHtml({\"truncateLength\":200})":" Sono da più di 9 ore aspettando un codice di verifica,ma niente è possibile parlare online o al telefono con un operatore?  ","body@stringLength":"135","rawBody":"

Sono da più di 9 ore aspettando un codice di verifica,ma niente è possibile parlare online o al telefono con un operatore? 

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Non mi arriva il codice di verifica alla mail","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7776316"},"parent":{"__ref":"ForumReplyMessage:message:7776315"},"body":"@Vittorio10_97 Anche a me stessa identica situazione, posso entrare solamente su web app e in tutto ciò non ho ancora capito come riuscire a contattare l assistenza","body@stringLength":"277","rawBody":"@Vittorio10_97 Anche a me stessa identica situazione, posso entrare solamente su web app e in tutto ciò non ho ancora capito come riuscire a contattare l 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Ciao a tutti.

\n

Il problema piano piano è stato risolto e tutti i giocatori hanno ricevuto la mail contenente il codice di sicurezza.

\n\n

Altissimi volumi di invio delle email possono portare a questo genere di situazioni, per questo vi suggeriamo da questo momento in poi di attivare come Verifica d'Accesso, quella tramite App Autenticatore.

\n\n

Per avere tutte le informazioni a riguardo vi lascio il seguente LINK.

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mail","moderationData":{"__ref":"ModerationData:moderation_data:7776317"},"body":"@Pnzeus A me neanche nella web app fa 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Non mi arriva il codice di verifica alla mail","moderationData":{"__ref":"ModerationData:moderation_data:7776318"},"body":"@Vittorio10_97 Oramai ho aperto 3 pratiche, da ieri sera ma non ho ancora ricevuto nulla in merito","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"98","kudosSumWeight":2,"postTime":"2023-09-22T03:23:44.343-07:00","lastPublishTime":"2023-09-22T03:23:44.343-07:00","metrics":{"__typename":"MessageMetrics","views":977},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDc3NzYzMTksNzc3NjMxOQ","node":{"__ref":"ForumReplyMessage:message:7776319"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7776319":{"__typename":"ModerationData","id":"moderation_data:7776319","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7776319":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1099638"},"id":"message:7776319","entityType":"FORUM_REPLY","eventPath":"category:ea-sports-fc-it/category:ea-forums-it/community:tghpe58374board:fc-24-it/message:7776308/message:7776319","revisionNum":1,"uid":7776319,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-24-it"},"parent":{"__ref":"ForumReplyMessage:message:7776318"},"conversation":{"__ref":"Conversation:conversation:7776308"},"subject":"Re: Non mi arriva il codice di verifica alla mail","moderationData":{"__ref":"ModerationData:moderation_data:7776319"},"body":"@Pnzeus L’unico avviso che mi esce quando apro help è che per avere i codici di verifica ci vorranno tempi più lunghi.
Il problema è che sono 3 giorni!!!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"155","kudosSumWeight":1,"repliesCount":9,"postTime":"2023-09-22T03:26:36.898-07:00","lastPublishTime":"2023-09-22T03:26:36.898-07:00","metrics":{"__typename":"MessageMetrics","views":723},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1168356":{"__typename":"User","id":"user:1168356","uid":1168356,"login":"footballer3336","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-04T12:53:33.828-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1168356"},"ModerationData:moderation_data:7776334":{"__typename":"ModerationData","id":"moderation_data:7776334","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7776334":{"__typename":"ForumReplyMessage","uid":7776334,"id":"message:7776334","entityType":"FORUM_REPLY","eventPath":"category:ea-sports-fc-it/category:ea-forums-it/community:tghpe58374board:fc-24-it/message:7776308/message:7776334","revisionNum":1,"author":{"__ref":"User:user:1168356"},"readOnly":false,"repliesCount":15,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-24-it"},"parent":{"__ref":"ForumReplyMessage:message:7776316"},"conversation":{"__ref":"Conversation:conversation:7776308"},"subject":"Re: Non mi arriva il codice di verifica alla mail","moderationData":{"__ref":"ModerationData:moderation_data:7776334"},"body":"@Pnzeus Ma beato te, io nemmeno sulla web app riesco ad accedere poiché non mi arriva questo * codice","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"101","kudosSumWeight":0,"postTime":"2023-09-22T05:42:40.293-07:00","lastPublishTime":"2023-09-22T05:42:40.293-07:00","metrics":{"__typename":"MessageMetrics","views":681},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDc3NzYzMzUsNzc3NjMzNQ","node":{"__ref":"ForumReplyMessage:message:7776335"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7776335":{"__typename":"ModerationData","id":"moderation_data:7776335","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNTYtd1JubXo4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstNTYtd1JubXo4","height":640,"width":640,"mimeType":"image/png"},"Rank:rank:56":{"__typename":"Rank","id":"rank:56","position":11,"name":"EA SPORTS FC™ Team","color":"BC00E8","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNTYtd1JubXo4\"}"},"rankStyle":"FILLED"},"ForumReplyMessage:message:7776335":{"__typename":"ForumReplyMessage","uid":7776335,"id":"message:7776335","entityType":"FORUM_REPLY","eventPath":"category:ea-sports-fc-it/category:ea-forums-it/community:tghpe58374board:fc-24-it/message:7776308/message:7776335","revisionNum":1,"author":{"__ref":"User:user:1420135"},"readOnly":false,"repliesCount":14,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-24-it"},"parent":{"__ref":"ForumReplyMessage:message:7776334"},"conversation":{"__ref":"Conversation:conversation:7776308"},"subject":"Re: Non mi arriva il codice di verifica alla mail","moderationData":{"__ref":"ModerationData:moderation_data:7776335"},"body":"@footballer3336 Io solo sull’ app, sul web non riesco a entrare,
Speriamo risolvano presto","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"postTime":"2023-09-22T05:47:10.123-07:00","lastPublishTime":"2023-09-22T05:47:10.123-07:00","metrics":{"__typename":"MessageMetrics","views":671},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDc3NzYzMzYsNzc3NjMzNg","node":{"__ref":"ForumReplyMessage:message:7776336"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7776336":{"__typename":"ModerationData","id":"moderation_data:7776336","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7776336":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21"},"id":"message:7776336","entityType":"FORUM_REPLY","eventPath":"category:ea-sports-fc-it/category:ea-forums-it/community:tghpe58374board:fc-24-it/message:7776308/message:7776336","revisionNum":1,"uid":7776336,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-24-it"},"parent":{"__ref":"ForumReplyMessage:message:7776335"},"conversation":{"__ref":"Conversation:conversation:7776308"},"subject":"Re: Non mi arriva il codice di verifica alla mail","moderationData":{"__ref":"ModerationData:moderation_data:7776336"},"body":"

Ciao a tutti.

\n\n

Abbiamo notato diverse segnalazioni in riferimento alla lunga attesa per ricevere un codice di verifica e abbiamo not.

\n\n

Se già non lo avete fatto, provate ad accedere al vostro profilo (Link), e nella sezione Sicurezza salvatevi uno dei codici backup da utilizzare nel momento del Login su Web App o Ultimate Team.

\n\n\n

Fateci sapere se attraverso il codice backup, riuscite a verificare l'account e accedere alle funzionalità di UT.

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