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Abe_82's avatar
Abe_82
4 years ago
Solved

how to fix error 404 on ea play menu??

hi i have this known error 404 only on ea play menu!  i tried every answer here and on the internet nothing work! i even tried to uninstall origin and delete everything connected to it EVEN IF I ...
pc
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @Abe_82 can you try on both the Origin app and the website to see if you have the same issue?


    Can you also try on a different network to see if the 404 error continues to appear?


    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @Abe_82 can you share the page that you are trying to access when you see this issue?

Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Abe_82 you keep linking to the 404 error message.

    If you let me know the page I can find it myself 

    Darko

    • Abe_82's avatar
      Abe_82
      4 years ago

      ok sorry i didnt understand you !
      i happens when is click on ( ea play on the left side of the screen )

      same thing happens with origin app 
      i mean i can not access the ea play at all from anywhere only of i set on the vpn!!

    • Abe_82's avatar
      Abe_82
      4 years ago

      i am still facing the same thing . i cant subscribe to ea play!!

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hey @Abe_82 can you try on both the Origin app and the website to see if you have the same issue?


        Can you also try on a different network to see if the 404 error continues to appear?


        Darko

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to fix error 404 on ea play menu??","id":"message:7568072","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:2744537"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ea-play-general-discussion-en"},"conversation":{"__ref":"Conversation:conversation:7568072"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7568072"},"body@stripHtml({\"truncateLength\":200})":" hi i have this known error 404 only on ea play menu!  i tried every answer here and on the internet nothing work! i even tried to uninstall origin and delete everything connected to it EVEN IF I ...","body@stringLength":"498","rawBody":"

hi
i have this known error 404 only on ea play menu! 
i tried every answer here and on the internet nothing work!
i even tried to uninstall origin and delete everything connected to it
EVEN IF I OPEN THE PAGE FROM ANY WEB BROWSER SAME IMAGE IS SHOWING!!

it only work if i log out or if i use a vpn on Germany only!

so it has to do with my account not the app itself or that what i understand 

can any one help me fix this ?

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Origin


www.origin.com/sau/en-us/404

","body@stringLength":"262","rawBody":"

Origin


www.origin.com/sau/en-us/404

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Hey @Abe_82 can you share the page that you are trying to access when you see this issue?

\n\n

Darko

","body@stringLength":"228","rawBody":"

Hey @Abe_82 can you share the page that you are trying to access when you see this issue?

\n\n

Darko

","author":{"__ref":"User:user:44"},"isEscalated":null,"postTime":"2021-06-13T00:52:07.348-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":13},"Revision:revision:7568074_1":{"__typename":"Revision","id":"revision:7568074_1","lastEditTime":"2021-06-13T01:02:46.259-07:00"},"ForumReplyMessage:message:7568077":{"__typename":"ForumReplyMessage","uid":7568077,"id":"message:7568077","revisionNum":1,"author":{"__ref":"User:user:2744537"},"readOnly":false,"repliesCount":9,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7568075"},"conversation":{"__ref":"Conversation:conversation:7568072"},"subject":"Re: how to fix error 404 on ea play menu??","moderationData":{"__ref":"ModerationData:moderation_data:7568077"},"body":"

i am still facing the same thing . i cant subscribe to ea play!!

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Hey @Abe_82 can you try on both the Origin app and the website to see if you have the same issue?

\n


Can you also try on a different network to see if the 404 error continues to appear?

\n


Darko

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Hey @Abe_82 you keep linking to the 404 error message.

\n\n

If you let me know the page I can find it myself 

\n\n

Darko

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ok sorry i didnt understand you !
i happens when is click on ( ea play on the left side of the screen )

same thing happens with origin app 
i mean i can not access the ea play at all from anywhere only of i set on the vpn!!

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