This was happening because of an issue that was fixed recently. If you are still running into the same error message can you let me know?
\n\nThanks!
\n\n\n/Kent
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\n\nJust to make sure I understand correctly, your friend is using EA Play through an Xbox Game Pass membership?
","body@stringLength":"263","rawBody":"Hi @o2tX,
\n\nJust to make sure I understand correctly, your friend is using EA Play through an Xbox Game Pass membership?
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It does sound like it might be trying to link the account. Do you know if your friend has ever played any other EA games through Steam?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"170","kudosSumWeight":0,"postTime":"2021-11-17T09:51:06.981-08:00","lastPublishTime":"2021-11-17T09:51:06.981-08:00","metrics":{"__typename":"MessageMetrics","views":2016},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7618195":{"__typename":"ModerationData","id":"moderation_data:7618195","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7618195":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5302461"},"id":"message:7618195","entityType":"FORUM_REPLY","eventPath":"category:ea-play-en/category:ea-forums-en/community:tghpe58374board:ea-play-general-discussion-en/message:7618179/message:7618195","revisionNum":1,"uid":7618195,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7618194"},"conversation":{"__ref":"Conversation:conversation:7618179"},"subject":"Re: Game Pass + EA Play Requires Product Key?","moderationData":{"__ref":"ModerationData:moderation_data:7618195"},"body":"He hasen't.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"13","kudosSumWeight":0,"postTime":"2021-11-17T19:33:57.689-08:00","lastPublishTime":"2021-11-17T19:33:57.689-08:00","metrics":{"__typename":"MessageMetrics","views":2003},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7618196":{"__typename":"ModerationData","id":"moderation_data:7618196","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7618196":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:30"},"id":"message:7618196","entityType":"FORUM_REPLY","eventPath":"category:ea-play-en/category:ea-forums-en/community:tghpe58374board:ea-play-general-discussion-en/message:7618179/message:7618196","revisionNum":1,"uid":7618196,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7618195"},"conversation":{"__ref":"Conversation:conversation:7618179"},"subject":"Re: Game Pass + EA Play Requires Product Key?","moderationData":{"__ref":"ModerationData:moderation_data:7618196"},"body":"\n\nGot it, thanks.
\n\nIt sounds like something is causing issues with Steam connecting to his EA Account. I think it would be best to ask your friend to reach out to the EA Help team so they can take a look at his account.
\n\nFor more info on how to set up a case with them check out the EA Help website. He can also speak with the team over Twitter or Facebook instead, if he'd rather.
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I suggest a function to allow the user to manually link the account in the connections page.
That would instantly stop all issues if the Steam and Origin link fails.