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de compte EA et PSN impossible","id":"message:7636429","entityType":"FORUM_TOPIC","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7636429","revisionNum":1,"repliesCount":19,"author":{"__ref":"User:user:5213676"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ea-play-fr"},"conversation":{"__ref":"Conversation:conversation:7636429"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7636429"},"body@stripHtml({\"truncateLength\":200})":" Bonjour, Je vous contacte car je rencontre des difficultés a lié mon compte PSN et mon compte EA. J’ai suivi les instructions donnés sur votre site (https://help.ea.com/fr/help/account/link-your-co...","body@stringLength":"1663","rawBody":"

Bonjour,

Je vous contacte car je rencontre des difficultés a lié mon compte PSN et mon compte EA.

J’ai suivi les instructions donnés sur votre site (https://help.ea.com/fr/help/account/link-your-console-accounts/) :

-Sur votre plateforme : je n’ai accès a aucun login de connexion sur ma console (cela me demande de réinitialiser mon mot de passe d’un e-mail que je ne possède pas ou plus). J’ai essayé sur plusieurs jeux EA sans succès.

-Sur le site d’assistance EA : le lien qui mène au PSN me ramène sur la même page avec un message d’erreur me demandant de modifier mon mot de passe (lien fonctionnant pour le Xbox Live et Steam).

J'ai envoyé plusieurs messages a l'assistance EA, ceux-ci reste cependant sans réponse (je reçois en réponse des liens sur les FAQ sans aucun lien avec ma requête, qui n'a manifestement jamais été lue).

Je suis donc actuellement dans l’incapacité de lié mon compte PSN, et dans l’impossibilité de jouer a l’intégralité des jeux EA sur ma console (PS5) et mon compte PSN.

Comment je peux faire? Suis-je dans l'obligation de ne jouer a aucun jeu EA sur mon compte PSN?

Cordialement,

Alexandre

","kudosSumWeight":2,"postTime":"2021-10-12T01:54:46.623-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:console","text":"console","time":"2023-08-03T05:30:24.217-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7636429_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8057},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:7636429":{"__typename":"Conversation","id":"conversation:7636429","solved":true,"topic":{"__ref":"ForumTopicMessage:message:7636429"},"lastPostingActivityTime":"2023-12-08T04:43:28.518-08:00","lastPostTime":"2023-12-08T04:43:28.518-08:00","unreadReplyCount":19,"isSubscribed":false},"ModerationData:moderation_data:7636429":{"__typename":"ModerationData","id":"moderation_data:7636429","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7636429_1":{"__typename":"Revision","id":"revision:7636429_1","lastEditTime":"2021-10-12T01:54:46.623-07:00"},"ForumReplyMessage:message:7636443":{"__typename":"ForumReplyMessage","id":"message:7636443","conversation":{"__ref":"Conversation:conversation:7636429"},"author":{"__ref":"User:user:1457943"},"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7636429/message:7636443","revisionNum":1,"uid":7636443,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"subject":"Re: Liaison de compte EA et PSN impossible","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7636443"},"parent":{"__ref":"ForumReplyMessage:message:7636442"},"body":"

Bon vu le nombre de problème je pense que c'est même pas la peine que je fasse un message au support ?? ....

j'ai le même soucis vive ea et ses système a la con pour link ..

","body@stringLength":"186","rawBody":"

Bon vu le nombre de problème je pense que c'est même pas la peine que je fasse un message au support ?? ....

j'ai le même soucis vive ea et ses système a la con pour link ..

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Hello !

Je viens de m'acheter une ps5 et j'ai exactement le même souci.. je suppose qu'il n'y a aucunes solutions...

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Hello !

Je viens de m'acheter une ps5 et j'ai exactement le même souci.. je suppose qu'il n'y a aucunes solutions...

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Bonjour @Mr-Mechantss ,

\n\n

Insiste auprès de l'Assistance EA en privilégiant le chat/téléphone.

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Liaison de compte EA et PSN impossible","moderationData":{"__ref":"ModerationData:moderation_data:7636444"},"body":"

Bonjour,

Je me permets de répondre parce que je viens d'avoir la solution au problème, et ayant galéré 3h aujourd'hui là-dessus, je veux épargner cela à d'autres personnes!

Après discussion avec l'assistance EA via le chat, j'avais lié mon adresse email il y a longtemps (2014) à mon PSN. Ne l'ayant pas utilisée pendant très longtemps, ils l'ont \"supprimé\". Je mets entre guillemets parce que je pouvais me connecter avec la même adresse email sur EA, mais le lien avec le PSN n'existait plus, et les changements de mots de passe n'y changeaient rien. Donc l'assistance EA a du casser le lien de mon \"ancienne\" adresse email (qui était donc la même…), pour pouvoir recréer le lien derrière… avec la même adresse email 😅 Bref, problème résolu de mon côté, mais le procédé induit de perdre tout ce qu'il y avait sur le compte historiquement lié (progression, succès, l'argent mis (sur FIFA notamment) etc...). Moi je n'avais rien de spécial sur ce compte, j'ai donc accepté cette condition. Derrière j'ai juste eu à cliquer sur l'icone PSN sur le page de connexion EA, et c'était bon.

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Bonjour je viens de voir votre post. Je voulais savoir qui fallait contacter pour trouver réparer le compte EA ?

Merci beaucoup","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"140","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-22T05:52:45.891-07:00","lastPublishTime":"2023-04-22T05:52:45.891-07:00","metrics":{"__typename":"MessageMetrics","views":742},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3108518":{"__typename":"User","id":"user:3108518","uid":3108518,"login":"755522df0cd9c6e","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-12-08T04:38:36.385-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3108518"},"ModerationData:moderation_data:7636448":{"__typename":"ModerationData","id":"moderation_data:7636448","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7636448":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3108518"},"id":"message:7636448","entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7636429/message:7636448","revisionNum":1,"uid":7636448,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumReplyMessage:message:7636444"},"conversation":{"__ref":"Conversation:conversation:7636429"},"subject":"Re: Liaison de compte EA et PSN impossible","moderationData":{"__ref":"ModerationData:moderation_data:7636448"},"body":"

Bonjour,

J’ai exactement le même problème depuis quelque jour. Comment trouver le rubrique afin de trouver une solution ?

Merci par avance

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