Forum Discussion

xXTDXxCRWDCRTL

3 years ago

Solved

Xbox Error code 4, unable to access add-ons and upgrades

I paid for the add one on wild heart and it not showing

wild hearts

EA_Cade
3 years ago
Hey all,

We've released a fix today that should resolve this issue. If you're still seeing Error Code 4 when attempting to access your DLC content please fully power cycle the console (hold the Xbox button on the console itself for 10 seconds), then relaunch Wild Hearts and attempt to access the content again.

Please let me know in this thread if you run into this issue after those steps.

Thanks!

EA_David

Community Admin

3 years ago

Hi guys, thank you for the ongoing posts and info.

We know folks have been identifying deeper potential issues, but for everyone affected, can you try the following steps. It's been quite effective on sample accounts that were tested.

Close the game app manually, don't rest it.
Completely turn off the Xbox, not just rest mode.
Leave this completely shut off for at least a minute
Boot back up, check and enter the game again

We'd still want to hear if this is ineffective, but hopefully it gets some folks access to their content.

GhaleonSama

3 years ago

@EA_David i try your solution but unfortunately is not working for me.

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Error code 4, unable to access add-ons and upgrades","id":"message:7509908","entityType":"FORUM_TOPIC","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:ea-originals-discussion-en/message:7509908","revisionNum":1,"repliesCount":268,"author":{"__ref":"User:user:4777504"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ea-originals-discussion-en"},"conversation":{"__ref":"Conversation:conversation:7509908"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7509908"},"body@stripHtml({\"truncateLength\":200})":" I paid for the add one on wild heart and it not showing ","body@stringLength":"62","rawBody":"

I paid for the add one on wild heart and it not showing

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@EA_David i try your solution but unfortunately is not working for me.

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@EA_David i try your solution but unfortunately is not working for me.

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Close the game app manually, don't rest it.
Completely turn off the Xbox, not just rest mode.
Leave this completely shut off for at least a minute
Boot back up, check and enter the game again

We'd still want to hear if this is ineffective, but hopefully it gets some folks access to their content.

","body@stringLength":"640","rawBody":"

Close the game app manually, don't rest it.
Completely turn off the Xbox, not just rest mode.
Leave this completely shut off for at least a minute
Boot back up, check and enter the game again

We'd still want to hear if this is ineffective, but hopefully it gets some folks access to their content.

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Hey all,

\n\n

We've released a fix today that should resolve this issue. If you're still seeing Error Code 4 when attempting to access your DLC content please fully power cycle the console (hold the Xbox button on the console itself for 10 seconds), then relaunch Wild Hearts and attempt to access the content again.

\n\n

Please let me know in this thread if you run into this issue after those steps.

\n\n

Thanks!

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