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upr8iu6gv06e's avatar
upr8iu6gv06e
Newcomer
15 days ago

FRUSTRATED WITH EA SUPPORT

Hello There!

ACCOUNT DISABLED AND UNABLE TO RECOVER, EA SUPPORT IS JUST USELESS TO HELP TO INVESTIGATE AND RECOVER ACCOUNT.

Somedays back, While trying to play Battlefiled I was not able to connect. When checking, found that my ea account has an unknown email address in it. When trying to reach unlink the email from ea account. I get a pop saying " ea account can only be linked to one email" but, how the heck someone was able to unlink and relink my ea to random email address. Reached ea support, the agent had empathy and tried to help, but it did not go anywhere.

I NEED HELP TO PLAY MY GAMES WITH FRIENDS. 

Can someone help to recover account and remove, re-add my email to ea account. I can provide proof of ea and steam account ownership.  

account info

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  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hey there, 

    Unfortunately, we're unable to make account changes for you here at the EA Forums. What we can do is provide you with information on how to make the necessary account changes. However, it seems that you've already contacted EA Help Support and couldn't find a suitable solution. The email that you need to update is the email currently associated with your EA account or Steam account? Also, do you intend to unlink and relink your Steam to another EA account? 

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Hello There!

ACCOUNT DISABLED AND UNABLE TO RECOVER, EA SUPPORT IS JUST USELESS TO HELP TO INVESTIGATE AND RECOVER ACCOUNT.

Somedays back, While trying to play Battlefiled I was not able to connect. When checking, found that my ea account has an unknown email address in it. When trying to reach unlink the email from ea account. I get a pop saying \" ea account can only be linked to one email\" but, how the heck someone was able to unlink and relink my ea to random email address. Reached ea support, the agent had empathy and tried to help, but it did not go anywhere.

I NEED HELP TO PLAY MY GAMES WITH FRIENDS. 

Can someone help to recover account and remove, re-add my email to ea account. I can provide proof of ea and steam account ownership.  

","body@stringLength":"811","rawBody":"

Hello There!

ACCOUNT DISABLED AND UNABLE TO RECOVER, EA SUPPORT IS JUST USELESS TO HELP TO INVESTIGATE AND RECOVER ACCOUNT.

Somedays back, While trying to play Battlefiled I was not able to connect. When checking, found that my ea account has an unknown email address in it. When trying to reach unlink the email from ea account. I get a pop saying \" ea account can only be linked to one email\" but, how the heck someone was able to unlink and relink my ea to random email address. Reached ea support, the agent had empathy and tried to help, but it did not go anywhere.

I NEED HELP TO PLAY MY GAMES WITH FRIENDS. 

Can someone help to recover account and remove, re-add my email to ea account. I can provide proof of ea and steam account ownership.  

","kudosSumWeight":0,"postTime":"2025-05-04T01:04:04.350-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:account info","text":"account info","time":"2025-01-30T10:11:04.144-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12149717_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":33},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello There! ACCOUNT DISABLED AND UNABLE TO RECOVER, EA SUPPORT IS JUST USELESS TO HELP TO INVESTIGATE AND RECOVER ACCOUNT. Somedays back, While trying to play Battlefiled I was not able to 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Evolutions","conversation":{"__ref":"Conversation:conversation:12179987"},"id":"message:12179987","revisionNum":1,"uid":12179987,"depth":0,"board":{"__ref":"Forum:board:ea-forums-general-discussion-en"},"author":{"__typename":"User","uid":5546094,"login":"Abdullah56540","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-05-17T05:00:05.105-07:00","lastPublishTime":"2025-05-17T05:00:05.105-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community 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FRUSTRATED WITH EA SUPPORT","moderationData":{"__ref":"ModerationData:moderation_data:12158385"},"body":"

Hey there, 

\n

Unfortunately, we're unable to make account changes for you here at the EA Forums. What we can do is provide you with information on how to make the necessary account changes. However, it seems that you've already contacted EA Help Support and couldn't find a suitable solution. The email that you need to update is the email currently associated with your EA account or Steam account? Also, do you intend to unlink and relink your Steam to another EA account? 

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