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Newcomer

23 days ago

EA Account Linked to Steam Incorrectly

Hello.
I recently discovered that my Steam account is linked to an EA account that is not mine. When I try to play FC 25, it asks me for a verification code for an EA account that I have never used and is not associated with my email or any of my accounts.

I contacted EA and Steam support, but I haven't been able to resolve the issue. Since the EA account is not mine, I need to unlink it from my Steam account and link my correct account instead.

Has anyone experienced this before? I would appreciate any advice on how to proceed.

Thank you for your help!

account linking

1 Reply

EA_Poppy
Community Manager
22 days ago
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Hi Juanito_sin,

This sounds like your EA account might have been compromised. You'd need to get back in touch with EA support and get your account secured, so you can use it again.

You can reach out here.

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I contacted EA and Steam support, but I haven't been able to resolve the issue. Since the EA account is not mine, I need to unlink it from my Steam account and link my correct account instead.

Has anyone experienced this before? I would appreciate any advice on how to proceed.

Thank you for your help!

","body@stringLength":"632","rawBody":"

I contacted EA and Steam support, but I haven't been able to resolve the issue. Since the EA account is not mine, I need to unlink it from my Steam account and link my correct account instead.

Has anyone experienced this before? I would appreciate any advice on how to proceed.

Thank you for your help!

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Wenn du Hilfe benötigst, tagge mich im Forum mit @EA_Poppy.\nI don't answer DMs. If you need help, please tag me in the Forum with @EA_Poppy.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-06-25T03:49:03.483-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0xNy1vRTZ5NkQ?image-coordinates=0%2C0%2C340%2C340"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:17"},"ModerationData:moderation_data:12177689":{"__typename":"ModerationData","id":"moderation_data:12177689","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:12177689":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17"},"id":"message:12177689","entityType":"FORUM_REPLY","eventPath":"category:community-hub-en/category:ea-forums-en/community:tghpe58374board:ea-forums-general-discussion-en/message:12173923/message:12177689","revisionNum":1,"uid":12177689,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-forums-general-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:12173923"},"conversation":{"__ref":"Conversation:conversation:12173923"},"subject":"Re: EA Account Linked to Steam Incorrectly","moderationData":{"__ref":"ModerationData:moderation_data:12177689"},"body":"

Hi Juanito_sin,

This sounds like your EA account might have been compromised. You'd need to get back in touch with EA support and get your account secured, so you can use it again.

You can reach out here.

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