Forum Discussion

ToastySandwiches

Rising Novice

2 months ago

Solved

Any Progress on the Hacked Account Unlinking?

account info

EA_Gunner
2 months ago
Sent the bundle

EA_Aljo

Community Manager

2 months ago

Hi there. We're not able to help with account related issues over the EA Forums. You'll need to contact an advisor again to see if they can help. Instructions for opening cases can be found here. Thanks!

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Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,201 PostsLatest Activity: 50 minutes ago

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Years ago there were a rash of account hijackings on Xbox where people exploited a security flaw in Microsoft's login to gain access to Xbox accounts, link to their EA account, and buy a bunch of a FIFA Ultimate Team packs. So now my Microsoft account is permanently linked to an EA account that is not mine. I have contacted Microsoft and they were very clear, only EA can fix this. I contacted support and they wouldn't help me because I couldn't provide any details about the EA email account linked to Microsoft account (it isn't mine, it belongs to the hackers). I can prove that my Microsoft account belongs to me but that apparently isn't enough. This has been a chronic issue for literal years. Has anyone figured out a work-around? Is there a process being developed for fixing these cases? I see constant questions about it.

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Thanks I'll look into!

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You're welcome! Good luck!

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