Forum Discussion

24 days ago

Não consigo abrir meus jogos pela EA

A alguns meses atrás eu baixei o the sims e estava funcionando normalmente já que pra jogar tinha que ter o app dá EA, dois meses depois o app do jogo não abria mais, e o app da EA tbm não, já instalei e desinstalei varias vezes e continua do mesmo jeito e continua assim até hoje. Tenho o jogo mas não consigo jogar porque o app da EA nem baixa mais no meu notebook.

erro

instalação

steam

1 Reply

EA_Bia
Community Manager
18 days ago
Ola emillypompeu41

Veja abaixo alguns passos que podem lhe ajudar.

Para garantir o bom funcionamento do jogo, siga os passos abaixo:

Libere os arquivos do jogo no "Controle de Acesso a Pastas" e na "Segurança do Windows", e configure-os para serem executados como administrador:

TS4_x64.exe

TS4_Dx9_64.exe
(Localizados em: C:\Program Files\EA Games\The Sims 4\Game\Bin)

Configure os seguintes arquivos do EA App para serem executados como administrador:

EADesktop.exe

EALauncher.exe

EABackgroundService.exe

3. Atualizar seus Drivers gráficos

4. Verifique se existe alguma atualização pendente para ser feita no Windows.

Se o problema persistir, anexe um Dxdiag para verificarmos o relátorio de erros do seu PC.

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Não consigo abrir meus jogos pela EA","moderationData":{"__ref":"ModerationData:moderation_data:12127523"},"body":"

Ola emillypompeu41

Veja abaixo alguns passos que podem lhe ajudar.

Para garantir o bom funcionamento do jogo, siga os passos abaixo:

Libere os arquivos do jogo no \"Controle de Acesso a Pastas\" e na \"Segurança do Windows\", e configure-os para serem executados como administrador:\n
- TS4_x64.exe
- TS4_Dx9_64.exe
  (Localizados em: C:\\Program Files\\EA Games\\The Sims 4\\Game\\Bin)
\n
Configure os seguintes arquivos do EA App para serem executados como administrador:\n
- EADesktop.exe
- EALauncher.exe
- EABackgroundService.exe
\n

3. Atualizar seus Drivers gráficos

4. Verifique se existe alguma atualização pendente para ser feita no Windows.

Se o problema persistir, anexe um Dxdiag para verificarmos o relátorio de erros do seu PC.

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