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FelipeDP3
Seasoned Newcomer
18 days ago
Solved

Meu e-mail foi trocado da minha conta

fui acessar minha conta da ea vinculada na epic e na steam e foi pedido a verificação de dois fatores como sempre, quando fui ver o e-mail que esta a verificação não e o que o coloquei e nem fui alertado em troca de loguin e nem de e-mail.

gostaria de colocassem o e-mail original de volta por favor que esta no anexo.

acessibilidade
epic
erro
falha
pc
problemas técnicos
steam
  • EA_Edu's avatar
    EA_Edu
    18 days ago

    Ola FelipeDP3​, 

    Não sei se terá sido o caso mas pode ter existido algum acesso indevido na conta e consequente troca de email. Sugiro neste caso que fale diretamente com o nosso suporte para que possam verificar e reverter alguma alteração feita. 

    Siga o link para falar com um atendente, se a opção de chat não aparecer,  acesse a área de atendimento sem estar logada em sua conta na página do Help.ea.

    • no canto superior direito, clique na sua ID e Log out  
    • Em seguida, selecione a opção "continuar sem login". 

1 Reply

  • EA_Edu's avatar
    EA_Edu
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Ola FelipeDP3​, 

    Não sei se terá sido o caso mas pode ter existido algum acesso indevido na conta e consequente troca de email. Sugiro neste caso que fale diretamente com o nosso suporte para que possam verificar e reverter alguma alteração feita. 

    Siga o link para falar com um atendente, se a opção de chat não aparecer,  acesse a área de atendimento sem estar logada em sua conta na página do Help.ea.

    • no canto superior direito, clique na sua ID e Log out  
    • Em seguida, selecione a opção "continuar sem login". 

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fui acessar minha conta da ea vinculada na epic e na steam e foi pedido a verificação de dois fatores como sempre, quando fui ver o e-mail que esta a verificação não e o que o coloquei e nem fui alertado em troca de loguin e nem de e-mail.

gostaria de colocassem o e-mail original de volta por favor que esta no anexo.

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fui acessar minha conta da ea vinculada na epic e na steam e foi pedido a verificação de dois fatores como sempre, quando fui ver o e-mail que esta a verificação não e o que o coloquei e nem fui alertado em troca de loguin e nem de e-mail.

gostaria de colocassem o e-mail original de volta por favor que esta no anexo.

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Meu e-mail foi trocado da minha conta","moderationData":{"__ref":"ModerationData:moderation_data:12213992"},"body":"

Ola FelipeDP3​, 

\n

Não sei se terá sido o caso mas pode ter existido algum acesso indevido na conta e consequente troca de email. Sugiro neste caso que fale diretamente com o nosso suporte para que possam verificar e reverter alguma alteração feita. 

\n

Siga o link para falar com um atendente, se a opção de chat não aparecer,  acesse a área de atendimento sem estar logada em sua conta na página do Help.ea.

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