"There's a problem with your download"/"Something went wrong" EA app Error - '24
Hey everyone,
We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs (exact errors shown below).
There's a problem with your download
Something went wrong
Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues.
Troubleshooting the error
<This section will be updated at a later time.>
To help us investigate
To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.
We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the "Still experiencing the problem?" section below 👇 for instructions on providing the necessary data for our teams to investigate further.
Thanks for your cooperation.
👉Still experiencing the problem?👈
If you're still experiencing the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs, even afterupdating the client, clearing theEA app cache(if possible), repairing the game on the EA app(or another platform where applicable), orrepairing the EA app(only possible on Windows), please share the following requested data with us:
I keep getting download errors when trying to install Madden 24, I tried downloading Madden 22 and it worked fine. I've tried clearing my cache but that did not work. Any other tips appreciated.
I just subscribed to EA play and I can´t install Madden 24. I can install every other game that I purchased and have on my library, but I can´t instal the ea play games. It keeps saying preparing and then says that there is a downloanding error
Same here. Can't install Madden 24. Stuck preparing, the the same error everyone has bene getting for years it seems. Cleared caches, disabled IPv6, every supposed fix available here, reddit and anywhere else. Nothing.
Hi Guys, I am trying to download the game from the EA app but not able to download it. If some one have the fix let me know. Because I cannot let my money get wasted. EA I don't know how to will ask money to people when the application is only not running where we cant download the games.
I have the same issue. I have Xbox Game Pass which includes EA play. I’ve been playing Madden 23 with no issues, but I cannot download Madden 24. It gets stuck in the “preparing” phase then just comes up with a download error.
@Knaggsy2003 This is happening to me with all the games that are not in the library, I even try to put these games in the library to download but they won't go to the library. I have the ea pass because of the xbox game pass
HI, this is my first time using this kind of service.
I want to install FIFA from the XBOX Apps, when i press install, it redirects me to EA launcher
I then wait for EA Launcher to get installed then asked to login, i use the google sign in and log in with the same email with the PC Game Pass one
Turns out it was an old account of mine i was not aware off, then i had to reset the password because i forgot it. then i was asked to link the account.
After linking the account, i was redirected to FIFA 23 Page and i pressed download. a minute passed and this error showed.
''
i then wait and try again many times but the error keep coming up.
i tried to install straight from EA play and it keeps showing.
some of the things i have done
1. Wait and try again
2. Delete Cache (by pressing EA Recovery)
3. install the game from EA Launcher
4. install the game from XBOX Launcher
5. Run the launcher as administrator
6. Restart laptop
7. Unlink and Re-link xbox account to ea account
8. Tried to download another EA Games.
It all doesn't work and gives me the same errors.
I am aware that lots of people are having the problem too but lots of them are facing unsolved cases.
Please help me to deal with this problem because i am very confused and tired.
Thanks.
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Hey everyone,
\n\n
We've noticed some of you are still running into the \"There's a problem with your download\" or \"Something went wrong\" error in the EA app while downloading or installing games or DLCs (exact errors shown below).
\n\n
There's a problem with your download
\n
\n\n
Something went wrong
\n
\n\n
Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues.
\n\n
Troubleshooting the error
\n
<This section will be updated at a later time.>
\n\n\n\n
To help us investigate
\n
To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.
\n\n
We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the \"Still experiencing the problem?\" section below 👇 for instructions on providing the necessary data for our teams to investigate further.
\n\n
Thanks for your cooperation.
\n\n
👉Still experiencing the problem?👈
\n
If you're still experiencing the \"There's a problem with your download\" or \"Something went wrong\" error in the EA app while downloading or installing games or DLCs, even afterupdating the client, clearing theEA app cache(if possible), repairing the game on the EA app(or another platform where applicable), orrepairing the EA app(only possible on Windows), please share the following requested data with us:
We've noticed some of you are still running into the \"There's a problem with your download\" or \"Something went wrong\" error in the EA app while downloading or installing games or DLCs (exact errors shown below).
\n\n
There's a problem with your download
\n
\n\n
Something went wrong
\n
\n\n
Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues.
\n\n
Troubleshooting the error
\n
<This section will be updated at a later time.>
\n\n\n\n
To help us investigate
\n
To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.
\n\n
We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the \"Still experiencing the problem?\" section below 👇 for instructions on providing the necessary data for our teams to investigate further.
\n\n
Thanks for your cooperation.
\n\n
👉Still experiencing the problem?👈
\n
If you're still experiencing the \"There's a problem with your download\" or \"Something went wrong\" error in the EA app while downloading or installing games or DLCs, even afterupdating the client, clearing theEA app cache(if possible), repairing the game on the EA app(or another platform where applicable), orrepairing the EA app(only possible on Windows), please share the following requested data with us:
\n","kudosSumWeight":2,"postTime":"2024-05-01T06:54:20.165-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NjQ3NjE5LTE2Mzc0NWlBNDk4NUU5RUQ1NzNDNjdE?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NjQ3NjE5LTE2MzczOWlBQjIzNDc3QzQzQUJGMkI5?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS03NjQ3NjE5LTE2MzczN2kzQzU2QTdDQUI1RDM2NjQ2?revision=1\"}"}}],"totalCount":3,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:bug","text":"bug","time":"1969-12-31T23:58:57.645-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:mac","text":"mac","time":"2024-07-16T18:55:59.153-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":3,"currentRevision":{"__ref":"Revision:revision:7647619_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":43147},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hey 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Glad i'm not the only one. Was really looking forward to playing F1 23. Shame.
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I keep getting download errors when trying to install Madden 24, I tried downloading Madden 22 and it worked fine. I've tried clearing my cache but that did not work. Any other tips appreciated.
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I just subscribed to EA play and I can´t install Madden 24. I can install every other game that I purchased and have on my library, but I can´t instal the ea play games. It keeps saying preparing and then says that there is a downloanding error
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Same here. Can't install Madden 24. Stuck preparing, the the same error everyone has bene getting for years it seems. Cleared caches, disabled IPv6, every supposed fix available here, reddit and anywhere else. Nothing.
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Hi Guys, I am trying to download the game from the EA app but not able to download it. If some one have the fix let me know. Because I cannot let my money get wasted. EA I don't know how to will ask money to people when the application is only not running where we cant download the games.
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I'm a member of EA play. I've tried everything. It's giving me a download error. ''there's a problem with your download'' I don't know why.
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I have the same issue. I have Xbox Game Pass which includes EA play. I’ve been playing Madden 23 with no issues, but I cannot download Madden 24. It gets stuck in the “preparing” phase then just comes up with a download error.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2024-02-10T03:55:05.124-08:00","lastPublishTime":"2024-02-10T03:55:05.124-08:00","metrics":{"__typename":"MessageMetrics","views":44456},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7647619/message:7647656","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7647657":{"__typename":"ModerationData","id":"moderation_data:7647657","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7647657":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4241305"},"id":"message:7647657","revisionNum":1,"uid":7647657,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7647656"},"conversation":{"__ref":"Conversation:conversation:7647619"},"subject":"Re: \"There's a problem with your download\"/\"Something went wrong\" EA app Error - '24","moderationData":{"__ref":"ModerationData:moderation_data:7647657"},"body":"@Knaggsy2003 I've tried all the solutions on the internet. None of them worked. There is no problem downloading F1 23.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"118","kudosSumWeight":2,"postTime":"2024-02-10T04:01:38.418-08:00","lastPublishTime":"2024-02-10T04:01:38.418-08:00","metrics":{"__typename":"MessageMetrics","views":44447},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7647619/message:7647657","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4128957":{"__typename":"User","id":"user:4128957","uid":4128957,"login":"guiz1kaa","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-10T04:54:12.760-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4128957"},"ModerationData:moderation_data:7647658":{"__typename":"ModerationData","id":"moderation_data:7647658","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7647658":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4128957"},"id":"message:7647658","revisionNum":1,"uid":7647658,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7647656"},"conversation":{"__ref":"Conversation:conversation:7647619"},"subject":"Re: \"There's a problem with your download\"/\"Something went wrong\" EA app Error - '24","moderationData":{"__ref":"ModerationData:moderation_data:7647658"},"body":"@Knaggsy2003 This is happening to me with all the games that are not in the library, I even try to put these games in the library to download but they won't go to the library. I have the ea pass because of the xbox game pass","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-02-10T04:58:27.026-08:00","lastPublishTime":"2024-02-10T04:58:27.026-08:00","metrics":{"__typename":"MessageMetrics","views":44392},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7647619/message:7647658","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4129058":{"__typename":"User","id":"user:4129058","uid":4129058,"login":"Gabrielazhar","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-10T04:44:58.377-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4129058"},"ModerationData:moderation_data:7647659":{"__typename":"ModerationData","id":"moderation_data:7647659","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7647659":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4129058"},"id":"message:7647659","revisionNum":1,"uid":7647659,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7647628"},"conversation":{"__ref":"Conversation:conversation:7647619"},"subject":"Re: \"There's a problem with your download\"/\"Something went wrong\" EA app Error - '24","moderationData":{"__ref":"ModerationData:moderation_data:7647659"},"body":"
HI, this is my first time using this kind of service.
I want to install FIFA from the XBOX Apps, when i press install, it redirects me to EA launcher
I then wait for EA Launcher to get installed then asked to login, i use the google sign in and log in with the same email with the PC Game Pass one
Turns out it was an old account of mine i was not aware off, then i had to reset the password because i forgot it. then i was asked to link the account.
After linking the account, i was redirected to FIFA 23 Page and i pressed download. a minute passed and this error showed.
''
i then wait and try again many times but the error keep coming up.
i tried to install straight from EA play and it keeps showing.
some of the things i have done
1. Wait and try again
2. Delete Cache (by pressing EA Recovery)
3. install the game from EA Launcher
4. install the game from XBOX Launcher
5. Run the launcher as administrator
6. Restart laptop
7. Unlink and Re-link xbox account to ea account
8. Tried to download another EA Games.
It all doesn't work and gives me the same errors.
I am aware that lots of people are having the problem too but lots of them are facing unsolved cases.
Please help me to deal with this problem because i am very confused and tired.
Thanks.
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Community Manager
