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AleeyRose's avatar
AleeyRose
3 years ago

Sims 3 expansion won't download

We are having this problem in February 2023 - with only the Pets and Into the Future Add-ons. SIms3 base game plus 9 other add-ons install correctly, just not Pets and Into the Future. We've be...
bug
mac
pc
jaayysephhh's avatar
jaayysephhh
3 years ago
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do you know how am i able to use origin though when i cannot even use the app as it just comes up with "update EA app" or "learn more" when EA app is uninstalled it just offers "install" instead of "update" and doesn't let me escape out of it to just use origin ☹️

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SIms3 base game plus 9 other add-ons install correctly, just not Pets and Into the Future. We've be...","body@stringLength":"1647","rawBody":"

We are having this problem in February 2023 - with only the Pets and Into the Future Add-ons.

SIms3 base game plus 9 other add-ons install correctly, just not Pets and Into the Future.

We've been running circles with EA support who keep sending us stock emails of \"try these troubleshooting steps\"

We've tried all the troubleshooting and then some.

I can also replicate the exact problem on three different computers. 

1) windows 10 Asus ROG desktop (previously played 300+ hours of Sims3) - Pets and Into the Future won't download
2) Windows 10 ASUS ROG laptop (newly rebuilt, no other software on it) - Pets and Into the Future won't download
3) Windows 11 AMD Ryzen desktop (purchased december 2022) - Pets and Into the Future won't download

I really don't need any more troubleshooting steps. I need someone at EA to figure out what is stopping the downloads and fix it, figure out what server errors they are getting on their end, or provide us with a direct full installer download link. I suspect if we got the files into the directory then the EA client would be able to \"repair\" and link to them.

(for reference we've tried on all three computers - uninstall/reinstall/disable firewall and UAC, change directories, rename directories, clean the registry, clean the AppData folder, manually create the folder, two different wifi network providers, save to a different hard drive, repair the ea app, run as administrator, log in as a different account on the computer etc. )

\n\n

edited title for visibility.  -puzzlezaddict

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same ☹️

","body@stringLength":"14","rawBody":"

same ☹️

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do you know how am i able to use origin though when i cannot even use the app as it just comes up with \"update EA app\" or \"learn more\" when EA app is uninstalled it just offers \"install\" instead of \"update\" and doesn't let me escape out of it to just use origin ☹️

","body@stringLength":"289","rawBody":"

do you know how am i able to use origin though when i cannot even use the app as it just comes up with \"update EA app\" or \"learn more\" when EA app is uninstalled it just offers \"install\" instead of \"update\" and doesn't let me escape out of it to just use origin ☹️

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