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purplenurple42O's avatar
purplenurple42O
Rising Newcomer
2 months ago
Solved

I want to play sims :(

i’m trying to play sims4 on mac and whenever i open the app its making me sign onto EA and i know i have the right information because i’ve changed my passsord now like 10 times but it still won’t le...
error code
loading times
technical issues
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  • EA_Poppy's avatar
    EA_Poppy
    2 months ago

    Hello purplenurple42O​,

    Are you sure the pop-up is for an EA app login and not for your Apple login credentials? If it is an Apple message, you need to use your Apple login details.

    If it is an EA app message, try reinstalling the EA app and see if this resolves the issue. 

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
2 months ago
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Hello purplenurple42O​,

Are you sure the pop-up is for an EA app login and not for your Apple login credentials? If it is an Apple message, you need to use your Apple login details.

If it is an EA app message, try reinstalling the EA app and see if this resolves the issue. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,675 PostsLatest Activity: 2 hours ago
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i’m trying to play sims4 on mac and whenever i open the app its making me sign onto EA and i know i have the right information because i’ve changed my passsord now like 10 times but it still won’t let me log in.. my wifi is working completely fine. error code 106

","kudosSumWeight":1,"postTime":"2025-05-15T15:49:50.551-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:error code","text":"error code","time":"2025-02-11T05:46:07.587-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:loading times","text":"loading times","time":"2025-01-31T12:17:55.749-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:updates","text":"updates","time":"2024-07-09T02:39:33.513-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12177101_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":32},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

i’m trying to play sims4 on mac and whenever i open the app its making me sign onto EA and i know i have the right information because i’ve changed my passsord now like 10 times but it still won’t let me log in.. my wifi is working completely fine. error code 106

"},"Conversation:conversation:12177101":{"__typename":"Conversation","id":"conversation:12177101","solved":true,"topic":{"__ref":"ForumTopicMessage:message:12177101"},"lastPostingActivityTime":"2025-05-16T06:00:21.033-07:00","lastPostTime":"2025-05-16T06:00:21.033-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:12177101":{"__typename":"ModerationData","id":"moderation_data:12177101","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:12177101_1":{"__typename":"Revision","id":"revision:12177101_1","lastEditTime":"2025-05-15T15:49:50.551-07:00"},"AcceptedSolutionMessage:message:12178159":{"__typename":"AcceptedSolutionMessage","id":"message:12178159","conversation":{"__ref":"Conversation:conversation:12177101"},"author":{"__ref":"User:user:17"},"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12177101/message:12178159","revisionNum":1,"uid":12178159,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:12177101"},"subject":"Re: I want to play sims :(","moderationData":{"__ref":"ModerationData:moderation_data:12178159"},"body":"

Hello purplenurple42O​,

\n

Are you sure the pop-up is for an EA app login and not for your Apple login credentials? If it is an Apple message, you need to use your Apple login details.

\n

If it is an EA app message, try reinstalling the EA app and see if this resolves the issue. 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2025-05-16T06:00:21.033-07:00","lastPublishTime":"2025-05-16T06:00:21.033-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":18},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"readOnly":false,"editFrozen":false,"body@stringLength":"497","rawBody":"

Hello ​,

\n

Are you sure the pop-up is for an EA app login and not for your Apple login credentials? If it is an Apple message, you need to use your Apple login details.

\n

If it is an EA app message, try reinstalling the EA app and see if this resolves the issue. 

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