Forum Discussion

laela321's avatar
laela321
2 years ago

error code 14-1632

I am unable to download the EA app; every attempt is blocked with an error message saying "...(error code: INST-14-1632).
bug
mac
pc
  • alexisnicole165's avatar
    alexisnicole165
    Rising Novice
    2 years ago

    So go to your files window and at the bottom left side it should say like C:/ windows. These are hidden files bc they’re essential for running background stuff on your computer but Click that and essentially the file path that SHOULD exist but NZXT seems to have messed up is from there there should be a folder called “installer”. If there isn’t create a new folder and name it installer no capitals or anything. Once you do that hopefully it should work! 

    • Sair_uhhh's avatar
      Sair_uhhh
      2 years ago
      @alexisnicole165 THANK YOU FOR THIS!! I was a little lost, but I figured it out!

      (for anyone a little lost: "This PC > Windows (C🙂 > Windows > " and that's where you add the installer if there isn't one)
      • alexisnicole165's avatar
        alexisnicole165
        Rising Novice
        2 years ago

        As a PC novice I am just so glad to have helped!! And thank you for explaining this better 🙂 

    • MajesticToastOG's avatar
      MajesticToastOG
      2 years ago

      This worked!!! So simple thank you! 

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I am unable to download the EA app; every attempt is blocked with an error message saying \"...(error code: INST-14-1632).

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And how do I do that 😂 @alexisnicole165 

","body@stringLength":"171","rawBody":"

And how do I do that 😂 @alexisnicole165 

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error code 14-1632","moderationData":{"__ref":"ModerationData:moderation_data:7691139"},"body":"

So go to your files window and at the bottom left side it should say like C:/ windows. These are hidden files bc they’re essential for running background stuff on your computer but Click that and essentially the file path that SHOULD exist but NZXT seems to have messed up is from there there should be a folder called “installer”. If there isn’t create a new folder and name it installer no capitals or anything. Once you do that hopefully it should work! 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2024-03-15T09:54:10.956-07:00","lastPublishTime":"2024-03-15T09:54:10.956-07:00","metrics":{"__typename":"MessageMetrics","views":1458},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7691120/message:7691139","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDc2OTExNDEsNzY5MTE0MQ","node":{"__ref":"ForumReplyMessage:message:7691141"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDc2OTExNDEsNzY5MTE0NA","node":{"__ref":"ForumReplyMessage:message:7691144"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:7691141":{"__typename":"ModerationData","id":"moderation_data:7691141","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7691141":{"__typename":"ForumReplyMessage","uid":7691141,"id":"message:7691141","revisionNum":1,"author":{"__ref":"User:user:4773068"},"readOnly":false,"repliesCount":1,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7691139"},"conversation":{"__ref":"Conversation:conversation:7691120"},"subject":"Re: error code 14-1632","moderationData":{"__ref":"ModerationData:moderation_data:7691141"},"body":"@alexisnicole165 THANK YOU FOR THIS!! I was a little lost, but I figured it out!

(for anyone a little lost: \"This PC > Windows (C🙂 > Windows > \" and that's where you add the installer if there isn't one)","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"212","kudosSumWeight":1,"postTime":"2024-03-15T13:18:18.459-07:00","lastPublishTime":"2024-03-15T13:18:18.459-07:00","metrics":{"__typename":"MessageMetrics","views":1245},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7691120/message:7691141","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDc2OTExNDIsNzY5MTE0Mg","node":{"__ref":"ForumReplyMessage:message:7691142"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:7691142":{"__typename":"ModerationData","id":"moderation_data:7691142","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7691142":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3775581"},"id":"message:7691142","revisionNum":1,"uid":7691142,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7691141"},"conversation":{"__ref":"Conversation:conversation:7691120"},"subject":"Re: error code 14-1632","moderationData":{"__ref":"ModerationData:moderation_data:7691142"},"body":"

As a PC novice I am just so glad to have helped!! And thank you for explaining this better 🙂 

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This worked!!! So simple thank you! 

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