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NKIqbal's avatar
NKIqbal
Seasoned Rookie
15 days ago
Solved

EA app on MAC showing recently purchased Sims 3 add-ons as unavailable...

I've recently purchased 3 add-ons for the Sims 3 to play on my MAC and even though it shows on the EA app that I have purchased them, it says that they're only available on Windows. Why would they be...
ea app functionality
installation
mac
  • NKIqbal's avatar
    NKIqbal
    14 days ago

    The DLCs were missing the 64-bit versions for Mac. EA Help just sorted it out for me. If anyone else is having this issue, go onto EA Help and start a chat saying "I'm missing the 64-bit versions of (DLC/Game you're missing) on Mac. Can I please get the entitlements for the 64-bit Mac versions of (DLC/Game you're missing)?" That should be able to get the problem sorted. Remember the word "entitlements" and that you need "64-bit versions".

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
15 days ago

Hi NKIqbal​, where (via which retailer) and when did you purchase these DLCs for The Sims 4 if I may ask?

  • NKIqbal's avatar
    NKIqbal
    Seasoned Rookie
    14 days ago

    I purchased The Sims 3 DLCs off Instant Gaming and I bought them in the last 9 days.

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Why would they be...","body@stringLength":"398","rawBody":"

I've recently purchased 3 add-ons for the Sims 3 to play on my MAC and even though it shows on the EA app that I have purchased them, it says that they're only available on Windows. Why would they be available to purchase in the EA app on MAC if they're only available to play on Windows? All of my previous add-ons are fine, it's just the 3 latest ones that I've bought in the last 3 weeks.

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I've recently purchased 3 add-ons for the Sims 3 to play on my MAC and even though it shows on the EA app that I have purchased them, it says that they're only available on Windows. Why would they be available to purchase in the EA app on MAC if they're only available to play on Windows? All of my previous add-ons are fine, it's just the 3 latest ones that I've bought in the last 3 weeks.

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Hi NKIqbal​, where (via which retailer) and when did you purchase these DLCs for The Sims 4 if I may ask?

","body@stringLength":"301","rawBody":"

Hi ​, where (via which retailer) and when did you purchase these DLCs for The Sims 4 if I may ask?

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The DLCs were missing the 64-bit versions for Mac. EA Help just sorted it out for me. If anyone else is having this issue, go onto EA Help and start a chat saying \"I'm missing the 64-bit versions of (DLC/Game you're missing) on Mac. Can I please get the entitlements for the 64-bit Mac versions of (DLC/Game you're missing)?\" That should be able to get the problem sorted. Remember the word \"entitlements\" and that you need \"64-bit versions\".

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I purchased The Sims 3 DLCs off Instant Gaming and I bought them in the last 9 days.

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