Forum Discussion

UrDaddison's avatar
UrDaddison
12 months ago

EA app error "DisplayName field missing from registry"

Trying to launch the Sims 4. I played for 5 hours yesterday and today I cannot launch the game. I legally own every pack. I typed in my username and password multiple times. It accepts it, redirects ...
pc
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
11 months ago

Hey @UrDaddison,

Could you perhaps try the following troubleshooting steps and let us know if you're still running into the issue?

  1. Close/Exit the EA app.

  2. Open Windows File Explorer and copy/paste* this 'url' into the address bar: C:\ProgramData\Electronic Arts\EA Services\License.
    1. *If you can't copy/paste this 'url', you can enable the "View hidden files and folders in Windows" option via these steps and navigate to the folder manually.
  3. In the "License" folder, where you should be if you've followed the above-shared steps, delete all files that you can see*.
    1. *If you can't see any, please enable the "View hidden files and folders in Windows" option via these steps.
  4. Open the EA app again and perform an App Recovery (clear cache).

  5. Try to launch the game again, the game should now work.
Wndblwz's avatar
Wndblwz
Seasoned Ace
9 months ago

Thanks so much. It worked.

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I played for 5 hours yesterday and today I cannot launch the game. I legally own every pack. I typed in my username and password multiple times. It accepts it, redirects ...","body@stringLength":"599","rawBody":"

Trying to launch the Sims 4. I played for 5 hours yesterday and today I cannot launch the game. I legally own every pack. I typed in my username and password multiple times. It accepts it, redirects me to the EA App, when I press play it spawns back up. 

\n\n

While I am here, I also had the downloading issue other people are mentioning about a week ago when I bought the new urban outfits kit. It eventually worked after restarting my entire computer. Same cannot be said for this issue. Please advise. 

\n\n

CM edit: edited title for clarity.

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Thanks so much. It worked.

","body@stringLength":"33","rawBody":"

Thanks so much. It worked.

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Hey @UrDaddison,

\n\n

Could you perhaps try the following troubleshooting steps and let us know if you're still running into the issue?

\n
    \n
  1. Close/Exit the EA app.

    2. \n
  2. Open Windows File Explorer and copy/paste* this 'url' into the address bar: C:\\ProgramData\\Electronic Arts\\EA Services\\License.

    \n
      \n
    1. *If you can't copy/paste this 'url', you can enable the \"View hidden files and folders in Windows\" option via these steps and navigate to the folder manually.
      2. \n
    \n
    3. \n
  3. In the \"License\" folder, where you should be if you've followed the above-shared steps, delete all files that you can see*.

    \n
      \n
    1. *If you can't see any, please enable the \"View hidden files and folders in Windows\" option via these steps.
      2. \n
    \n
    4. \n
  4. Open the EA app again and perform an App Recovery (clear cache).

    5. \n
  5. Try to launch the game again, the game should now work.
    6. \n
","body@stringLength":"2521","rawBody":"

Hey @UrDaddison,

\n\n

Could you perhaps try the following troubleshooting steps and let us know if you're still running into the issue?

\n
    \n
  1. Close/Exit the EA app.

    2. \n
  2. Open Windows File Explorer and copy/paste* this 'url' into the address bar: C:\\ProgramData\\Electronic Arts\\EA Services\\License.

    \n
      \n
    1. *If you can't copy/paste this 'url', you can enable the \"View hidden files and folders in Windows\" option via these steps and navigate to the folder manually.
      2. \n
    \n
    3. \n
  3. In the \"License\" folder, where you should be if you've followed the above-shared steps, delete all files that you can see*.

    \n
      \n
    1. *If you can't see any, please enable the \"View hidden files and folders in Windows\" option via these steps.
      2. \n
    \n
    4. \n
  4. Open the EA app again and perform an App Recovery (clear cache).

    5. \n
  5. Try to launch the game again, the game should now work.
    6. \n
","author":{"__ref":"User:user:45"},"isEscalated":null,"postTime":"2024-05-31T04:42:16.048-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":8},"Revision:revision:7478225_1":{"__typename":"Revision","id":"revision:7478225_1","lastEditTime":"2024-08-21T16:08:48.638-07:00"},"QueryVariables:ReplyList:message:7478225:1":{"__typename":"QueryVariables","id":"ReplyList:message:7478225:1","value":{"id":"message:7478225","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1745788428956":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1745788428956","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1745788428956":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1745788428956","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. 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