Forum Discussion

Rising Newcomer

12 days ago

EA App and my games

I log into the EA app and all my games have disappeared. It says I don't own any of the Sims 4 packs and such. I own 99.9% of all the Sims 4. Also, my name is a bunch of numbers and letters.

I restarted the app, no luck. I reset my password, no luck. I happen to know my Mother's Day gift is what I don't own for the Sims 4. I'd like to play on Mother's Day, but can't. I even had my 19 year old gamer try and fix it and she couldn't.

HELP PLEASE!!

ea app functionality

technical issues

1 Reply

EA_cuervo
Community Manager
11 days ago
Hi r4gn4f2o4xj4,

I'm really sorry to hear that you can't see your purchased games in the EA app library. Please note that we're unable to assist with account-related issues here at the EA Forums, but you can contact EA Help Support, and they should be able to assist you with that.

I suggest that you contact them via chat. For instructions on how to contact them, please check this link: How to get help with your EA Account

Let us know if you have any further questions.

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I log into the EA app and all my games have disappeared. It says I don't own any of the Sims 4 packs and such. I own 99.9% of all the Sims 4. Also, my name is a bunch of numbers and letters.

HELP PLEASE!!

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I log into the EA app and all my games have disappeared. It says I don't own any of the Sims 4 packs and such. I own 99.9% of all the Sims 4. Also, my name is a bunch of numbers and letters.

HELP PLEASE!!

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EA App and my games","moderationData":{"__ref":"ModerationData:moderation_data:12155400"},"body":"

Hi r4gn4f2o4xj4,

I'm really sorry to hear that you can't see your purchased games in the EA app library. Please note that we're unable to assist with account-related issues here at the EA Forums, but you can contact EA Help Support, and they should be able to assist you with that.

I suggest that you contact them via chat. For instructions on how to contact them, please check this link: How to get help with your EA Account

Let us know if you have any further questions.

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