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","body@stringLength":"113","rawBody":"

Cant connect or see friends list.. therefore i cant play my online games on this launcher.. any solutions?

","kudosSumWeight":1,"postTime":"2025-05-12T04:37:39.085-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12168726_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":135},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Cant connect or see friends list.. therefore i cant play my online games on this launcher.. any solutions?

"},"Conversation:conversation:12168726":{"__typename":"Conversation","id":"conversation:12168726","solved":false,"topic":{"__ref":"ForumTopicMessage:message:12168726"},"lastPostingActivityTime":"2025-05-12T08:30:51.200-07:00","lastPostTime":"2025-05-12T08:30:51.200-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:12168726":{"__typename":"ModerationData","id":"moderation_data:12168726","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:12168726_1":{"__typename":"Revision","id":"revision:12168726_1","lastEditTime":"2025-05-12T04:37:39.085-07:00"},"ForumReplyMessage:message:12168831":{"__typename":"ForumReplyMessage","id":"message:12168831","conversation":{"__ref":"Conversation:conversation:12168726"},"author":{"__ref":"User:user:4845645"},"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12168726/message:12168831","revisionNum":1,"uid":12168831,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"subject":"Re: Cant connect or see friends list","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:12168831"},"parent":{"__ref":"ForumTopicMessage:message:12168726"},"body":"

hi there. i had the same issue for the past 2 days but i found the soluution using the oldest method: reinstall the ea app. i thought it was a server connection problem from ea but it seems that it's resolved by reinstalling the ea app. let me know if that helped.

","body@stringLength":"271","rawBody":"

hi there. i had the same issue for the past 2 days but i found the soluution using the oldest method: reinstall the ea app. i thought it was a server connection problem from ea but it seems that it's resolved by reinstalling the ea app. let me know if that helped.

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Cant connect or see friends list","moderationData":{"__ref":"ModerationData:moderation_data:12168926"},"body":"

Hi Covrig17,

Even after reinstalling the application, restarting the app and clearing the cache, the issue seems to persist.

I'll attach my EA report ID for the Community Managers below,

da456dc2-b826-4490-b5f6-1351c886eb82

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