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F3lfis
Seasoned Newcomer
4 months ago

Downloading "Jade Empire: Special Edition" fails without fail

Dear EA forums users, I turn to you for aid in this endeavour: Upon each attempt to download and install the above-mentioned game, the EA app initiates a process of "preparing" that lasts about a m...
bug
fehler
installation
pc
technische probleme
F3lfis's avatar
F3lfis
Seasoned Newcomer
4 months ago

The error ID, in case it is needed:
b23ff1ca-ff34-4d6d-977a-937b0d882620

About EA app Technische Fragen & Bugs

Probleme mit der EA app? Melde Bugs und finde Hilfe bei Downloads, DLCs, Einkäufen und Loginfehlern.1,121 PostsLatest Activity: 4 hours ago
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Dear EA forums users,

I turn to you for aid in this endeavour:
Upon each attempt to download and install the above-mentioned game, the EA app initiates a process of \"preparing\" that lasts about a minute. Subsequently, we are informed that there has been a \"⚠ Download error\" which terminates the (0% complete) download process.

This peculiar behaviour remains consistent over subsequent attempts. Attempts to influence said behaviour by re-installing the app have, so far, been unsuccessful. Changing the installation directory and clearing the cache have been similarly unfruitful.

Thus, I hope to draw upon the wisdom of the crowd and upon the expertise of EA staffers in divining the workings of this piece of software, doubtlessly crafted by one of their (distant) colleagues within the span of a weekend who were subsequently let go because they were costing money and – obviously – no longer needed.

Please find attached what are (hopefully) the log files.

Best Regards

F3lfis

","kudosSumWeight":0,"postTime":"2025-01-31T13:01:31.804-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:bug","text":"bug","time":"1969-12-31T23:58:57.645-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:fehler","text":"fehler","time":"2025-01-31T05:58:23.159-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:installation","text":"installation","time":"2024-09-28T07:00:01.033-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:technische probleme","text":"technische probleme","time":"2019-02-04T15:42:19.289-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11851625_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":47},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Dear EA forums users,

I turn to you for aid in this endeavour:
Upon each attempt to download and install the above-mentioned game, the EA app initiates a process of \"preparing\" that lasts about a minute. Subsequently, we are informed that there has been a \"⚠ Download error\" which terminates the (0% complete) download process.

This peculiar behaviour remains consistent over subsequent attempts. Attempts to influence said behaviour by re-installing the app have, so far, been unsuccessful. Changing the installation directory and clearing the cache have been similarly unfruitful.

Thus, I hope to draw upon the wisdom of the crowd and upon the expertise of EA staffers in divining the workings of this piece of software, doubtlessly crafted by one of their (distant) colleagues within the span of a weekend who were subsequently let go because they were costing money and – obviously – no longer needed.

Please find attached what are (hopefully) the log files.

Best Regards

F3lfis

"},"Conversation:conversation:11851625":{"__typename":"Conversation","id":"conversation:11851625","solved":false,"topic":{"__ref":"ForumTopicMessage:message:11851625"},"lastPostingActivityTime":"2025-01-31T13:29:59.362-08:00","lastPostTime":"2025-01-31T13:29:59.362-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:11851625":{"__typename":"ModerationData","id":"moderation_data:11851625","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11851625_4":{"__typename":"Revision","id":"revision:11851625_4","lastEditTime":"2025-01-31T13:09:27.209-08:00"},"ForumReplyMessage:message:11851736":{"__typename":"ForumReplyMessage","id":"message:11851736","conversation":{"__ref":"Conversation:conversation:11851625"},"author":{"__ref":"User:user:5114887"},"revisionNum":1,"uid":11851736,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-de"},"subject":"Re: Downloading \"Jade Empire: Special Edition\" fails without fail","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11851736"},"parent":{"__ref":"ForumTopicMessage:message:11851625"},"body":"

The error ID, in case it is needed:
b23ff1ca-ff34-4d6d-977a-937b0d882620

","body@stringLength":"84","rawBody":"

The error ID, in case it is needed:
b23ff1ca-ff34-4d6d-977a-937b0d882620

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