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109e5be777c40894
Newcomer
17 days ago

Why are my downloads stuck on "preparing"

Hello to the EA Community. I am new to the EA App, and yesterday at night, i bought Abox game pass to download some games i like, starting with F1 24. I was requested to download the EA App, so i did. Once i start to download the game, i see that it goes to 2%, then is stuck on that 2% and says "Preparing". I wanna know what's the problem with it.

 

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Hello to the EA Community. I am new to the EA App, and yesterday at night, i bought Abox game pass to download some games i like, starting with F1 24. I was requested to download the EA App, so i did. Once i start to download the game, i see that it goes to 2%, then is stuck on that 2% and says \"Preparing\". I wanna know what's the problem with it.

 

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Hello to the EA Community. I am new to the EA App, and yesterday at night, i bought Abox game pass to download some games i like, starting with F1 24. I was requested to download the EA App, so i did. Once i start to download the game, i see that it goes to 2%, then is stuck on that 2% and says \"Preparing\". I wanna know what's the problem with it.

 

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Why are my downloads stuck on \"preparing\"","moderationData":{"__ref":"ModerationData:moderation_data:12163031"},"body":"

Hi there, 

\n

We have a helpful article that might help you in this case: Games that won't download, install, or load in the EA app.

\n

Please check the steps in that article and let us know if you have any questions,

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