I hope someone can help me. I purchased 250 gems on 5/22 for $19.99. My bank statement shows that pogo (ea) charged me $19.99 twice on 5/22, then again another $19.99 on 5/23! I have been all over the pogo help sites and the ea help sites, and there is no where to request a refund for an overcharged gem purchase. I've seen other players in the forums that had this same problem, and although they followed pogo's advice, their issues were never resolved. I will probably have to go thru my bank.

[CM - Edited title for clarity]

I hope someone can help me. I purchased 250 gems on 5/22 for $19.99. My bank statement shows that pogo (ea) charged me $19.99 twice on 5/22, then again another $19.99 on 5/23! I have been all over the pogo help sites and the ea help sites, and there is no where to request a refund for an overcharged gem purchase. I've seen other players in the forums that had this same problem, and although they followed pogo's advice, their issues were never resolved. I will probably have to go thru my bank.

[CM - Edited title for clarity]

Hey luvmyreddcamaro​,

If you're seeing duplicate charges and not just authorization holds (which should have typically fallen off by this point), I would definitely get in touch with our support team directly so they can take a look. 

If you create a new case here and select Game Support > Pogo > I want a refund, you should be able to get in touch with the support team so they can check into this with you.

I had the same issue a few months back.  It was never resolved. Sadly 

Hello,

I clicked that link and still there is no where that says I want a refund and no where that it says create a new case here.  I did see that a few days ago somewhere at the EA Help site, but it was only for wanting a refund for the purchase of a game, which is not what I purchased. 

Thank you anyway......

luvmyreddcamaro

Hey luvmyreddcamaro​,

You need to first click the link to go to the EA Help page. 

On that page, select Game Support. This shows you all of our games.

Then select Pogo. If you don't see it in the list of games, you can simply type it in the box that says Search for a game or product.

Then select I want a refund from the list of contact options. If you don't see it in the initial list of topics, just click See all help topics.

This will let you open a case to speak with the support team. Let me know if you run into any trouble with those steps!

Hi luvmyreddcamaro​, 

How did things go with EA_Mako​'s steps? Were you able to chat with the support team using those steps? If the steps helped, please mark the post as 'Accept as Solution.' It will assist other Pogoians experiencing similar problems in finding the right advice. 

Thanks, and Happy Gaming o/

Hello EA_Mako,

I followed every one of the steps you listed, which got me as far as the Request a Refund page.  At the bottom of that page, it asks for first name, last name, and email.  In the box below it where you write in your information requesting a refund, it says, \"You don't have any games that qualify for a refund right now\", and it won't let me type anything in.  I had not purchased any games, just gems.  This is really getting frustrating. 😒

Hello EA_Lanna,

I just responded to EA_Mako that I'm still not able to request a refund for the overcharges.  (I see I'm not the only one that has this problem).  I'm not able to mark my post as resolved at this time.

Hey luvmyreddcamaro​,

If this is the page you were seeing, it sounds like you may have ended up back at the refund request form rather than starting a chat with our advisors. Let's see if we can get you to the right place, as you'll want to speak with an advisor about this rather than just going through the usual form.

Can you try clicking the link below for me?

I want a refund - Pogo

That should take you to a page that looks like this:

 From here, click CHAT WITH US rather than the How to get a refund for EA games article, as that will just take you back to the form.

That should take you to a screen like the one below. It may prompt you to log into your account if you have not already done so.

Your email should be filled in here automatically, so just click the box matching your platform (generally PC is fine if you're not sure) and that should allow you to click Next.

Finally (we're almost there!), you should see the screen below. Double-check your email is correct and fill in the other details, then you'll be able to click Send and start a chat so an advisor can check into this with you.

Hello,

I just want to add that I would be totally satisfied if you would give me the 500 gems that I inadvertently purchased (250 x2) on 5/22/25 and 5/23/25. Besides those 2 purchases, I did initially purchase 250 gems.  I'm not sure if I received those first 250 gems.  I had a balance of 80 gems last week and suddenly I have no gems.  I would really like to get this resolved so that I can continue my subscription in club pogo before it runs out. 🙏

Thank you,

luvmyreddcamaro

Perfect! I made it to the chat, just waiting for an agent to chat with (estimated wait time is 56 minutes, but I think this is worth waiting for).  Thank you!!!