C&C Remastered Collection:Dieses EA-Konto hat keinen Zugriff auf Online-Features
Hallo, Ich habe folgendes Problem: Ich wollte vorgestern Abend mit meinen Freunden mal wieder eine Runde C&C (Mehrspieler)aus der Remastered Collection spielen. Bei meinen Freunden hat das Spiel ei...
da liegst du natürlich schon richtig, dass es den Multiplayer bei der Remastered Collection gibt.
Und in der Tat liegt bei solchen Fehlern die Ursache meiste bei einem abgelaufenen EA Play Abonnement. Dadurch dass die EA Play-Erweiterung des Spiels dann entfernt wird, werden manchmal alle Online-Optionen fälschlicherweise deaktiviert.
Leider haben wir hier im Forum keine Kontoeinsicht, daher kann ich da leider nicht weiterhelfen.
Ich kann mir vorstellen, dass das jetzt nicht die gewünschte Information ist, aber du müsstest dich hier noch einmal an den EA Support wenden. Frage dort den Berater, dass man doch bitte die Command & Conquer Spieleberechtigungen mit Namen "Online_Access" wieder aktivieren soll.
Falls es nicht klappt, den bestehenden Fall neu aufzunehmen, dann eröffne am besten einen neuen Fall. Der Berater dort kann deine bisherigen Fälle einsehen und das sollte also keine Probleme bereiten.
"Falls es nicht klappt, den bestehenden Fall neu aufzunehmen, dann eröffne am besten einen neuen Fall. Der Berater dort kann deine bisherigen Fälle einsehen und das sollte also keine Probleme bereiten."
Hallo Poppy,
erstmal Danke für die Antwort. Schön dass es Jemand gibt, der das Problem kennt und versteht. Leider kann ich aber weder den Chat wieder aufnehmen, noch erscheint dieses kleine Chat-Fenster, um einen neuen Chat zu starten! Ich finde keine Email-Adresse, an die ich schreiben könnte und eine Hotline gibt es auch nicht. Was soll ich jetzt machen?
About Command & Conquer Franchise Diskussionen
Chatte über deine Lieblingsspiele der Command and Conquer-Reihe und erhalte Hilfe von der Spieler-Community.77 PostsLatest Activity: 13 days ago
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Remastered Collection:Dieses EA-Konto hat keinen Zugriff auf Online-Features","id":"message:7115055","entityType":"FORUM_TOPIC","eventPath":"category:command-and-conquer-de/category:ea-forums-de/community:tghpe58374board:command-and-conquer-franchise-de/message:7115055","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:4995470"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:command-and-conquer-franchise-de"},"conversation":{"__ref":"Conversation:conversation:7115055"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7115055"},"body@stripHtml({\"truncateLength\":200})":" Hallo, Ich habe folgendes Problem: Ich wollte vorgestern Abend mit meinen Freunden mal wieder eine Runde C&C (Mehrspieler)aus der Remastered Collection spielen. Bei meinen Freunden hat das Spiel ei...","body@stringLength":"5514","rawBody":"
Hallo,
Ich habe folgendes Problem: Ich wollte vorgestern Abend mit meinen Freunden mal wieder eine Runde C&C (Mehrspieler)aus der Remastered Collection spielen. Bei meinen Freunden hat das Spiel einwandfrei funktioniert, bei mir nicht. Es erschien folgende Meldung: \"Dieses EA-Konto hat keinen Zugriff auf Online-Features. Wenn du glaubst, dass du diese Nachricht fälschlicherweise erhalten hast, wende dich bitte an den Kundendienst usw. (siehe Bild im Anhang)\".
Gesagt, getan. Ich nutze also den Live-Support-Chat von EA, gab alle erforderlichen Daten an und wurde auch gleich mit einem Mitarbeiter verbunden. Nachdem ich ihm das Problem erläuterte, sagte er:\"Wie ich sehen kann, wird das Spiel eingestellt, sodass Sie in diesem Spiel keinen Multiplayer spielen können.\" Das ist natürlich Blödsinn! Ja, die alten C&C Games funktionieren nicht mehr online, das ist mir klar! Aber nicht die Remastered Collection! Die funktioniert ja noch, was ich versucht habe ihm zu erklären. Er erwiderte:\"Das Spiel wird eingestellt, sodass ihre Server nicht für Multiplayer funktionieren. Kann ich Ihnen bei der Rückerstattung helfen?\". Als ich ihm dann sagte, dass das nicht sein könne, da meine Freunde ja auch miteinander spielen konnten, erwiderte er:\"Okay, ich überprüfe es noch einmal.\" Nach kurzer Zeit schrieb er dann:\"Ich habe mich bei unserem Team erkundigt und dieses Spiel unterstützt keinen Multiplayer mehr. Dies ist auch nicht möglich, zu spielen, sodass Ihre Freunde möglicherweise ein anderes Spiel spielen.\". Als ich ihm sagte, dass das nicht stimmt, dass die C&C Remastered Collection sehr wohl noch funktioniert, antwortete er:\"Ich habe mich beim Spielteam erkundigt und dieses Spiel wurde eingestellt. Ich kann Ihnen jedoch bei der Rückerstattung helfen.\" Wie bitte? Jetzt war ich doch ein wenig angefressen! Als ich ihn fragte, wie es dann sein könne, dass meine Freunde aber zusammen spielen konnten, entgegnete er:\"Dies ist nicht möglich, könnten Sie sie um eine Bildschirmaufnahme bitten, damit ich sie mit unserem Spielteam überprüfen kann?\" Also jetzt gehts wohl los! Ich soll beweisen, dass dieses Spiel noch online funktioniert, indem ich eine Bildschirmaufnahme von meinen spielenden Freunden präsentiere???
Ok, ok, ich beruhige mich ja schon wieder! Dann kamen noch so Sachen wie ich solle den App-Cache löschen und den PC neustarten. Das habe ich dann auch gemacht und erwartungsgemäß brachte das keinerlei Verbesserung. Als ich dann wieder zurück in den Chat wollte, konnte ich nur noch den \"Fall abschließen\", aber nicht wieder aufnehmen!? Dieser ganze Chat dauerte übrigens über eine Stunde und brachte kein zufriedenstellendes Ergebnis, das Spiel funktioniert nach wie vor online nicht!
Ich also einen neuen Chat gestartet. Wieder die ganze gleiche Sch...e von vorne! Auch dieser Mitarbeiter wollte mir erklären, dass das Game keinen Multiplayer mehr unterstützt... Wieder erklärte ich ihm, dass meine Freunde das Game noch vor 12 Stunden gespielt hatten. Ausserdem habe ich nach Recherchen hier im Forum einen älteren Fall gefunden (https://answers.ea.com/t5/Andere-EA-Spiele/Command-amp-Conquer-Remastered-Online-Spiele-nicht-moglich/td-p/9906303), bei dem das gleiche Problem bestand. Da lag es an einem abgelaufenen EA-Play Abo. Und ganz genau so war es bei mir!
Ich hatte auch ein EA-Play Abo, was vor einiger Zeit abgelaufen ist. In der Abo-Zeit hatte ich das Spiel zum ersten mal gespielt und habe auch mit Freunden online zusammen gezockt. Dann lief das Abo aus. Also kaufte ich das Spiel am Freitag kurzerhand und freute mich, dass nur ein Update nötig war, da ich das Spiel ja bereits (in dem Abo-Zeitraum) installiert hatte. Bis ich es dann gestartet habe und versuchte den \"Mehrspieler\" -Button anzuklicken. Daraufhin erschien die besagte Meldung im Screenshot (Anhang).
Als ich das also dem Mitarbeiter mitteilte und ihm auch den Link zum Forumseintrag sendete, schrieb er:\"Vielen Dank für das Warten. Ich möchte Sie darüber informieren, dass ich Änderungen vorgenommen habe. Sie müssen also nur einige Zeit warten und dann einen sauberen Neustart durchführen https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ Und starten Sie dann Ihren PC neu, es wird das Problem beheben. Wenn Sie auf ein Problem stoßen, ist hier die Fallnummer 196162303. Kontaktieren Sie uns also einfach. Ich habe alles in den Fällen für Sie erwähnt, sodass Sie nichts wiederholen müssen.\"
Nun gut, dachte ich, jetzt hat er's endlich verstanden, das Problem erkannt und behoben. Dachte ich...
Ich hab mich also bedankt und die Anweisungen ausgeführt.
WIEDER OHNE BESSERUNG! DAS PROBLEM BESTEHT WEITERHIN!´
Und der Chat war wieder geschlossen. Auch dieser Chat hat nochmal eine halbe Stunde gedauert.
So langsam bin ich echt stinksauer!
Gibt es hier also bitte jemanden, der mir helfen kann?
Mit freundlichen Grüßen, Jens
P.S.: Habe mir das Spiel nochmal auf Steam gekauft und siehe da: ES FUNKTIONIERT!!! (siehe Screenshot) Aber eben nur über Steam. Nicht in der EA-App!
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\"Falls es nicht klappt, den bestehenden Fall neu aufzunehmen, dann eröffne am besten einen neuen Fall. Der Berater dort kann deine bisherigen Fälle einsehen und das sollte also keine Probleme bereiten.\"
Hallo Poppy,
erstmal Danke für die Antwort. Schön dass es Jemand gibt, der das Problem kennt und versteht. Leider kann ich aber weder den Chat wieder aufnehmen, noch erscheint dieses kleine Chat-Fenster, um einen neuen Chat zu starten! Ich finde keine Email-Adresse, an die ich schreiben könnte und eine Hotline gibt es auch nicht. Was soll ich jetzt machen?
","body@stringLength":"631","rawBody":"
\"Falls es nicht klappt, den bestehenden Fall neu aufzunehmen, dann eröffne am besten einen neuen Fall. Der Berater dort kann deine bisherigen Fälle einsehen und das sollte also keine Probleme bereiten.\"
Hallo Poppy,
erstmal Danke für die Antwort. Schön dass es Jemand gibt, der das Problem kennt und versteht. Leider kann ich aber weder den Chat wieder aufnehmen, noch erscheint dieses kleine Chat-Fenster, um einen neuen Chat zu starten! Ich finde keine Email-Adresse, an die ich schreiben könnte und eine Hotline gibt es auch nicht. Was soll ich jetzt machen?
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Wenn du Hilfe benötigst, tagge mich im Forum mit @EA_Poppy.\nI don't answer DMs. If you need help, please tag me in the Forum with @EA_Poppy.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-06-25T03:49:03.483-07:00","confirmEmailStatus":null},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0xNy1vRTZ5NkQ?image-coordinates=0%2C0%2C340%2C340"},"entityType":"USER","eventPath":"community:tghpe58374/user:17","rank":{"__ref":"Rank:rank:2"},"messagesCount":6955,"topicsCount":63,"kudosReceivedCount":6004,"kudosGivenCount":2355,"kudosWeight":1,"followersCount":null,"solutionsCount":1907},"ForumReplyMessage:message:7115067":{"__typename":"ForumReplyMessage","uid":7115067,"id":"message:7115067","entityType":"FORUM_REPLY","eventPath":"category:command-and-conquer-de/category:ea-forums-de/community:tghpe58374board:command-and-conquer-franchise-de/message:7115055/message:7115067","revisionNum":1,"author":{"__ref":"User:user:17"},"readOnly":false},"ModerationData:moderation_data:7115068":{"__typename":"ModerationData","id":"moderation_data:7115068","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:7115068":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:17"},"id":"message:7115068","entityType":"FORUM_REPLY","eventPath":"category:command-and-conquer-de/category:ea-forums-de/community:tghpe58374board:command-and-conquer-franchise-de/message:7115055/message:7115068","revisionNum":1,"uid":7115068,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:command-and-conquer-franchise-de"},"parent":{"__ref":"ForumReplyMessage:message:7115067"},"conversation":{"__ref":"Conversation:conversation:7115055"},"subject":"Re: C&C Remastered Collection:Dieses EA-Konto hat keinen Zugriff auf Online-Features","moderationData":{"__ref":"ModerationData:moderation_data:7115068"},"body":"
@SoldierNrOne, kannst du noch einmal schauen, ob es jetzt klappt? Die fehlenden Berechtigungen wurden hier noch einmal aktualisiert und hinzugefügt.
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Hoffentlich funktioniert es nun endlich, aber gib Bescheid, falls doch nicht!
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da liegst du natürlich schon richtig, dass es den Multiplayer bei der Remastered Collection gibt.
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Und in der Tat liegt bei solchen Fehlern die Ursache meiste bei einem abgelaufenen EA Play Abonnement. Dadurch dass die EA Play-Erweiterung des Spiels dann entfernt wird, werden manchmal alle Online-Optionen fälschlicherweise deaktiviert.
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Leider haben wir hier im Forum keine Kontoeinsicht, daher kann ich da leider nicht weiterhelfen.
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Ich kann mir vorstellen, dass das jetzt nicht die gewünschte Information ist, aber du müsstest dich hier noch einmal an den EA Support wenden. Frage dort den Berater, dass man doch bitte die Command & Conquer Spieleberechtigungen mit Namen \"Online_Access\" wieder aktivieren soll.
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Falls es nicht klappt, den bestehenden Fall neu aufzunehmen, dann eröffne am besten einen neuen Fall. Der Berater dort kann deine bisherigen Fälle einsehen und das sollte also keine Probleme bereiten.
da liegst du natürlich schon richtig, dass es den Multiplayer bei der Remastered Collection gibt.
\n\n
Und in der Tat liegt bei solchen Fehlern die Ursache meiste bei einem abgelaufenen EA Play Abonnement. Dadurch dass die EA Play-Erweiterung des Spiels dann entfernt wird, werden manchmal alle Online-Optionen fälschlicherweise deaktiviert.
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Leider haben wir hier im Forum keine Kontoeinsicht, daher kann ich da leider nicht weiterhelfen.
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Ich kann mir vorstellen, dass das jetzt nicht die gewünschte Information ist, aber du müsstest dich hier noch einmal an den EA Support wenden. Frage dort den Berater, dass man doch bitte die Command & Conquer Spieleberechtigungen mit Namen \"Online_Access\" wieder aktivieren soll.
\n\n
Falls es nicht klappt, den bestehenden Fall neu aufzunehmen, dann eröffne am besten einen neuen Fall. Der Berater dort kann deine bisherigen Fälle einsehen und das sollte also keine Probleme bereiten.
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@SoldierNrOne, das kann hier wahrscheinlich an der Auswahl der Hilfeoption liegen. Nicht alle Hilfefilter bieten die Chat-Option.
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Ich habe hier mal eine für dich ausgewählt, wo du die Chat-Option sehen solltest:
Mir wird sie da angezeigt. Falls du die Option nicht siehst, dann leere am besten mal den Browser Cache.
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ich weiss, dass du da nicht viel tun kannst, zumindest habe ich dank deiner Hilfe den Chat wieder erreicht! Leider lautet das Ergebnis: Wieder 1 1/2 Stunden meiner wertvollen Lebenszeit verschwendet! Auch nach dem dritten Chat mit dem EA-Support war der Mitarbeiter nicht in der Lage das Problem überhaupt zu verstehen! Zum guten Schluss wurde ich einfach mit den Worten \"Wenn diese Schritte das Problem nicht beheben, empfehle ich Ihnen, unsere offizielle [Support-Seite/Forum/Social-Media] für Updates im Auge zu behalten, da das Team dies in Zukunft beheben kann.
Ich bin hier, um bei irgendetwas anderem zu helfen, das Sie möglicherweise benötigen. Sie können sich also gerne erneut an uns wenden. Vielen Dank, dass Sie ein großartiger Teil unserer Gaming Community sind!\" abgekanzelt und schwupps, war der Chat geschlossen. Aber sorry, ich habe keine Lust das ganze hier nochmal wiederzugeben, deshalb kopiere ich einfach den ganzen Chat hier rein:
Vielen Dank für deine Kontaktaufnahme mit der EA Hilfe. Mein Name ist Marwan. Magst du mir deinen Vornamen verraten? Jens (7.12.2024, 16:06:31): Mein Name ist Jens Marwan (7.12.2024, 16:07:06): Hallo Jens! Ich hoffe, es geht Ihnen heute gut. Wie kann ich Ihnen behilflich sein? Jens (7.12.2024, 16:08:42): Sie sind jetzt der Dritte Berater, gen ich kontaktiere. Ich hoffe sie können mir diesmal helfen! Es geht um den Fall 196162303. Ich kann immer noch nicht online spielen. Marwan (7.12.2024, 16:09:37): Vielen Dank, dass Sie mich darüber informiert haben. Seien Sie versichert, ich werde alles tun, um Ihnen zu helfen! Marwan (7.12.2024, 16:10:07): Könnten Sie mir bitte eine kurze Information über Ihr Problem mitteilen? Jens (7.12.2024, 16:10:10): EA-Poppy vom EA-Hilfe Forum bat mich ihnen folgendes mitzuteilen: Sie möchten doch bitte die Command & Conquer Spieleberechtigungen mit Namen \"Online_Access\" wieder aktivieren. Marwan (7.12.2024, 16:12:27): Könnten Sie bitte die mit dem Konto verknüpfte E-Mail-Adresse bestätigen? Jens (7.12.2024, 16:12:48): [edit: email address removed] Marwan (7.12.2024, 16:14:19): Vielen Dank für die E-Mail-Adresse. Bitte geben Sie mir einen Moment Zeit, um das Konto aufzurufen und zu überprüfen. Wäre das für Sie in Ordnung? Jens (7.12.2024, 16:14:34): kein problem, ich warte Marwan (7.12.2024, 16:17:30): Könnten Sie mir bitte den Fehler mitteilen, den Sie erhalten? Jens (7.12.2024, 16:18:06): ich kann ihnen einen Screenshot mit der Fehlermeldung hochladen, wenn sie möchten Marwan (7.12.2024, 16:20:06): Ja, bitte. Marwan (7.12.2024, 16:25:45): Sind Sie noch verbunden? Jens (7.12.2024, 16:25:53): ja? Marwan (7.12.2024, 16:27:57): Könnten Sie mir bitte den Fehler senden? Jens (7.12.2024, 16:28:14): habe ich doch getan?! Jens (7.12.2024, 16:29:05): Sehen sie bitta auf den Screenshot! Jens (7.12.2024, 16:29:53): Die Fehlermeldung lautet: \"Dieses EA-Konto hat keinen Zugriff auf Online-Features. Wenn du glaubst, dass du diese Nachricht fälschlicherweise erhalten hast, wende dich bitte an den Kundendienst\" Marwan (7.12.2024, 16:30:52): Bitte warten Sie einen Moment, während ich Ihr Problem überprüfe. Jens (7.12.2024, 16:31:36): ok Marwan (7.12.2024, 16:33:59): Haben Sie die Serie des Spiels? Jens (7.12.2024, 16:34:24): Was meinen sie mit \"Serie\"? Jens (7.12.2024, 16:36:34): \"Serie\"? What do you mean? Jens (7.12.2024, 16:37:04): you can also write in english if this works better for you Marwan (7.12.2024, 16:37:46): Ich meine die Seriennummer des Spiels. Jens (7.12.2024, 16:38:10): kann ich die in der EA-App sehen? Jens (7.12.2024, 16:39:47): Wo kann ich die Seriennummer sehen? Ich habe das Game in der EA-App gekauft! Marwan (7.12.2024, 16:42:54): Bitte geben Sie mir einen Moment Zeit. Marwan (7.12.2024, 16:43:34): Könnten Sie mir bitte sagen, wo Sie das Spiel gekauft haben? Jens (7.12.2024, 16:43:59): in der EA-App Marwan (7.12.2024, 16:46:27): Könnten Sie bitte die Schritte in diesem Artikel befolgen: https://help.ea.com/en/help/faq/problems-playing-online/?cid=70290&ts=1733586356928&utm_campaign=ea_wwce_ww_ne_eacom_hp_basic-connection-ts&utm_medium=display&utm_source=eacom Jens (7.12.2024, 16:48:25): das habe ich schon getan. Sie sind der dritte Berater, schon vergessen? Jens (7.12.2024, 16:49:02): Ich versuche ihnen nochmal das Problem zu erläutern: Marwan (7.12.2024, 16:50:07): Ich werde versuchen, eine andere Lösung für Sie zu sehen. Jens (7.12.2024, 16:50:42): Ich hatte das zum ersten mal gespielt, als ich noch ein EA-Play Abonnement hatte. Das Abonnemet ist im September diesen Jahres abgelaufen. Nun habe ich das Spiel letzte Woche Freitag gekauft und habe seitdem diesen Fehler! Jens (7.12.2024, 16:51:42): Sie müssen die Command & Conquer Spieleberechtigungen mit Namen \"Online_Access\" wieder aktivieren! Marwan (7.12.2024, 16:52:08): Es tut mir leid für die Erfahrung, ich versuche mein Bestes, um eine andere Lösung für Ihr Problem zu finden. Marwan (7.12.2024, 16:56:35): Verwenden Sie Direct X 12 oder 11 Jens (7.12.2024, 16:57:11): Whatever you want Jens (7.12.2024, 16:57:19): beides Jens (7.12.2024, 16:58:48): Können Sie bitte, BITTE einmal richtig zuhören? Marwan (7.12.2024, 16:59:21): Ja, bitte fahren Sie fort. Jens (7.12.2024, 17:01:10): Das Problem liegt bei EA, nicht bei mir! Ich kann absolut nichts tun, damit der Online-Modus funktioniert! Das Spiel läuft im Singleplayer-Modus ohne Probleme! Nur die Online-Funktion wurde von EA fälschlicherweise in meinem Konto deaktiviert! Jens (7.12.2024, 17:02:00): Ich habe das Spiel nun nochmal in Steam gekauft und da funktioniert es ohne Probleme! Jens (7.12.2024, 17:02:25): Als Beweis kann ich ihnen gerne einen Screenshot liefern Marwan (7.12.2024, 17:04:10): Sie haben das Spiel also bei Steam und EA gekauft und der Online-Modus funktioniert nur in Steam? Jens (7.12.2024, 17:04:19): Schauen sie bitte auch mal in das EA-Hilfe Forum, da habe ich mein Problem geschildert und der EA-Mitarbeiter wusste sofort die Lösung für das Problem! Siehe hier: https://answers.ea.com/t5/Andere-Command-Conquer-Spiele/C-amp-C-Remastered-Collection-Dieses-EA-Konto-hat-keinen-Zugriff/m-p/14314850#M900 Marwan (7.12.2024, 17:04:58): Bitte geben Sie mir einen Moment Zeit. Jens (7.12.2024, 17:05:13): Ja, ich habe das Spiel aber erst einige Tage später bei Steam gekauft und da funktioniert es! Marwan (7.12.2024, 17:08:26): Ich habe das Forum überprüft. Marwan (7.12.2024, 17:09:33): Es tut mir leid für die Unannehmlichkeiten, aber ich kann keine Lösung für Ihr Problem finden Marwan (7.12.2024, 17:11:12): Vielen Dank für Ihre Kontaktaufnahme. Es tut mir leid zu hören, dass Sie ein Problem mit dem Spiel haben. Ich verstehe, wie frustrierend das sein muss, und ich schätze Ihre Geduld sehr.
Im Moment habe ich keine direkte Lösung für dieses spezifische Problem. Ich empfehle jedoch, einige generelle Fehlerbehebungsschritte auszuprobieren, die häufig helfen:
Starten Sie das Spiel oder Ihr Gerät neu. Stellen Sie sicher, dass das Spiel auf die neueste Version aktualisiert wird. Überprüfen Sie Ihre Internetverbindung, falls zutreffend. Leeren Sie den Cache des Spiels oder installieren Sie das Spiel neu (wenn Sie dabei wohlfühlen). Wenn diese Schritte das Problem nicht beheben, empfehle ich Ihnen, unsere offizielle [Support-Seite/Forum/Social-Media] für Updates im Auge zu behalten, da das Team dies in Zukunft beheben kann.
Ich bin hier, um bei irgendetwas anderem zu helfen, das Sie möglicherweise benötigen. Sie können sich also gerne erneut an uns wenden. Vielen Dank, dass Sie ein großartiger Teil unserer Gaming Community sind! Jens (7.12.2024, 17:11:42): Since I have now purchased the game, EA just needs to reactivate \"Online Access\" for my account! Jens (7.12.2024, 17:12:06): Is it so difficult? Jens (7.12.2024, 17:13:02): So since EA is unable to help me, can you please issue a refund? Marwan (7.12.2024, 17:14:01): Wann haben Sie das Spiel gekauft? Jens (7.12.2024, 17:15:28): Ich sende ihnen einen Screenshot mit der Rechnung, ok? Marwan (7.12.2024, 17:16:00): Senden Sie es bitte. Marwan (7.12.2024, 17:17:36): Könnten Sie bitte diesen Link überprüfen: https://help.ea.com/en/refund/ Um zu überprüfen, ob Sie für eine Rückerstattung berechtigt sind. Marwan (7.12.2024, 17:18:04): Wenn Sie nicht berechtigt sind, wird gesagt, dass Sie keine Spiele haben, die für eine Rückerstattung berechtigt sind. Jens (7.12.2024, 17:18:43): Moment, moment! Jens (7.12.2024, 17:19:07): Ich habe das Spiel ja schon direkt nach kauf reklamiert! Marwan (7.12.2024, 17:19:26): Sie können dies für den Link zur Rückerstattung überprüfen: https://help.ea.com/en/help/account/returns-and-cancellations/ Jens (7.12.2024, 17:19:42): Das habe ich getan! Jens (7.12.2024, 17:20:11): Und ich sagte bereits, dass ich das Spiel schon direkt nach dem Kauf reklamiert habe! Jens (7.12.2024, 17:20:45): Nur weil sie mir nicht helfen konnten ist nun soviel Zeit vergangen! Jens (7.12.2024, 17:21:19): Schon vergessen? Ich sagte ihnen bereits, dass sie schon der dritte Berater sind! Marwan (7.12.2024, 17:22:30): Ich verstehe Ihre Besorgnis und schätze Ihre Geduld in dieser Angelegenheit sehr.
Wenn Ihr Konto nicht für eine Rückerstattung berechtigt ist, befürchte ich, dass ich derzeit keine weiteren Maßnahmen ergreifen kann. Ich bitte Sie um Ihr Verständnis, da das Team an der Lösung des Problems arbeitet, mit dem Sie konfrontiert sind.
Obwohl ich weiß, dass das Warten frustrierend sein kann, versichere ich Ihnen, dass Ihr Feedback und Ihre Erfahrung uns wichtig sind. Wenn Sie zusätzliche Informationen oder Hilfe benötigen, lassen Sie es mich gerne wissen.
So, und jetzt? Du hast das Spiel gekauft, wir können dir bei diesem Problem nicht helfen, Pech gehabt? Das ist doch schon wieder eine Sauerei sondergleichen!
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Oh je, @SoldierNrOne, das klingt nach einer frustrierenden Unterhaltung!
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Ich habe das hier einmal weitergegeben, denn da scheint es wohl ein Missverständnis zu geben, was hier leider dazu führt, dass dir nicht geholfen wurde.
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Falls du in ein paar Tagen immer noch dieses Problem hast, dann gib mir hier Bescheid und ich forsche noch einmal nach.
