As this issue seems to have been resolved with new drivers I'll mark this thread as solved now.
I haven't been playing because of this issue, I look to my left at my original Battlefield box and am really quite frustrated at the lack of acknowledgement from anyone that this is a problem.
I am on Windows 8.1
All drivers are up-to-date
I have an i7 with 8Gb of ram
If I am lucky I can play two maps, most of the time I barely get through one map - my disconnect profile says it all.
How can an expansion be released for a game that doesn't work properly?
The infamous \"NP Pool Memoryleak\" problem.
\nI've decided to gather information about it so it can hopefully get some attention.
\nPosts about other problems and other non-helpfull posts will be removed at my discretion.
\nAlso, please note I do not work for EA so no need to complain about things, this is a constructive thread.
\n\nSymptoms:
\nWhen does it happen:
\nSystems affected:
\nThings people have mentioned helped:
\nPossible causes:
\nLinks:
\nCan be identified using:
\n(when the problem is occouring)
\nLook at the taskmanager memory usage and notice a huge chunk of memory being used but not by any program
\n\nRammap
\nhttp://technet.microsoft.com/en-us/sysinternals/ff700229.aspx
\nTo check that it is the non paged pool area of your memory being filled.
\nThis is a picture of how it could look normally. During the bug you will see Nonpaged Pool take up 4 000 000+ K of your memory
![](\"http://carbonic.dk/Answers/img/nppbug/rammap.jpg\")
Windows 8 taskmanager detail view
\nDetail-->right click column-->select columns-->enable NP pool.
\nThen check that it's not BF4.exe that takes up the NP pool.
\n![](\"http://carbonic.dk/Answers/img/nppbug/tastmanager.jpg\")
Update 19
\nNew driver out that might fix the issue: http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx?hootPostID=b3a8c3499bc1498ae1b596a38ca73457
\n\n\nUpdate 18
\nThere's hope:
\n\"Windows 8.1 memory leak (AMD) - AMD has found the issue & fixed, and I'll let you guys know as soon as their beta driver is updated!\"
\nlink: https://twitter.com/tiggr_/status/555825926190415872
\n\nUpdate 17:
\nThe new about the problem is that there's nothing to report about the problem. Sorry to dissapoint, if I could catch the programmers at AMD and DICE + their bosses and put them in a room and have an uncomftable staring contest until someone explains to me how an AMD Gaming Evolved title can have such an issue for more than a year I would (with lots of cake in the room ofc. as I do have a lot of respect of programmers and they tend to like cake).
\n\n
As we have a new year and I'm getting tired of poking poor EA people who is not rightfully to blame for the error I will now let it be up to DICE/EA/AMD to contact me if they want to give feedback on this topic.
\n\nUpdate 16:
\nAfter some time in the wombeta, today it is 1 year ago the game came out and thus 1 year since the this bug appeared in the released game, happy birthday memoryleak!
\nUpdate 15:
\nPersonal note: my old graphics card burned out so had to get a new and thus don't have this problem anymore. If there's a patch and the problem still persists or similar, then please send me a private message in here and I will update this thread.
\n\n\nUpdate 14:
June 3. patch and 14.6 beta both fixed nothing related to the memoryleak.
\n
Update 13:
\nRemember to join and give feedback about this problem on the CTE forum. Read more on how here:
\nhttp://blogs.battlefield.com/2014/05/community-test-environment/
\n\n
Update 12:
\n31. March - Naval Strike is out. With new game patch.
\nIf you have this problem after this patch please write it here and add the following like this:
\nColorscheme not required 😉
\n\n
Update 11:
\n18. March - New AMD driver did nothing. Problem still persists. Nothing else to report except it's sad.
\n\n
Update 10:
\n6. March Patch brought back the Non Paged Pool Memory Leak for me and some others. It had been gone (for some) since between patches a while (for some odd reason). I have no idea what Dice is doing..
\n\n
Update 9:
\nThe new patch feb. 13th has done nothing to help the problem, patch. 14.1 also nothing. Have also heard nothing about the problem.
\nPlace to report the error with AMD:
\nDriver feedback form: http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B21
\nRaise Ticket : http://support.amd.com/en-us/kb-articles/Pages/ticketprocess.aspx
\n\n
Update 8:
A new patch is out. (30. January). Problem still persists = it's not fixed.
Since AMD thinks each game patch fixes their driver problem report the problem here: http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B4F - you can also raise a ticket with AMD at http://support.amd.com/en-us/kb-articles/Pages/ticketprocess.aspx
\nSince EA has not acknowledged the error on their top issues post on Battlelog, you could also request so on Battlelog and to your friendly neighborhood EA Advisor.
\n\n
Update 7:
A new patch is out that might fix this problem allthough the patchnotes are a bit unclear, so please report if you still get the problem after the patch
\n
Update 6:
Now use http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B4F to report that this current driver update does not fix the problem as well. How fast AMD fixes things directly corresponds to how many reports and complaints they get according to their \"technical support\".
\n
Update 5:
AMD technical support responded to a ticket I made a while ago.
This was their response:
\nSo, apparently they think the error has magicly solved itself because we don't complain enough. So I would urge all in here with the problem to go to: http://emailcustomercare.amd.com/ and http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B4F and fill out a support request with all your relevant information. You can also write them at https://twitter.com/AMDRadeon, https://twitter.com/AMDGaming, https://www.facebook.com/AMDGaming and the other places AMD hangs out.
\n
Update 4:
Ok, so I'm in contact with someone at AMD, if people could add what browser (name and version) they are using that would be great.
Update 3:
AMD posted on their forum that: \"Just a short update. We continue to work closely with DICE to find a solution to this problem.\"
Update 2:
seems like this is not a top issue for Dice
Update 1
I've just been informed that Dice has been told about the issue. Now only AMD left.
The infamous \"NP Pool Memoryleak\" problem.
\nI've decided to gather information about it so it can hopefully get some attention.
\nPosts about other problems and other non-helpfull posts will be removed at my discretion.
\nAlso, please note I do not work for EA so no need to complain about things, this is a constructive thread.
\n\nSymptoms:
\nWhen does it happen:
\nSystems affected:
\nThings people have mentioned helped:
\nPossible causes:
\nLinks:
\nCan be identified using:
\n(when the problem is occouring)
\nLook at the taskmanager memory usage and notice a huge chunk of memory being used but not by any program
\n\nRammap
\nhttp://technet.microsoft.com/en-us/sysinternals/ff700229.aspx
\nTo check that it is the non paged pool area of your memory being filled.
\nThis is a picture of how it could look normally. During the bug you will see Nonpaged Pool take up 4 000 000+ K of your memory
Windows 8 taskmanager detail view
\nDetail-->right click column-->select columns-->enable NP pool.
\nThen check that it's not BF4.exe that takes up the NP pool.
\n
Update 19
\nNew driver out that might fix the issue: http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx?hootPostID=b3a8c3499bc1498ae1b596a38ca73457
\n\n\nUpdate 18
\nThere's hope:
\n\"Windows 8.1 memory leak (AMD) - AMD has found the issue & fixed, and I'll let you guys know as soon as their beta driver is updated!\"
\nlink: https://twitter.com/tiggr_/status/555825926190415872
\n\nUpdate 17:
\nThe new about the problem is that there's nothing to report about the problem. Sorry to dissapoint, if I could catch the programmers at AMD and DICE + their bosses and put them in a room and have an uncomftable staring contest until someone explains to me how an AMD Gaming Evolved title can have such an issue for more than a year I would (with lots of cake in the room ofc. as I do have a lot of respect of programmers and they tend to like cake).
\n\n
As we have a new year and I'm getting tired of poking poor EA people who is not rightfully to blame for the error I will now let it be up to DICE/EA/AMD to contact me if they want to give feedback on this topic.
\n\nUpdate 16:
\nAfter some time in the wombeta, today it is 1 year ago the game came out and thus 1 year since the this bug appeared in the released game, happy birthday memoryleak!
\n\n\n
Update 15:
\nPersonal note: my old graphics card burned out so had to get a new and thus don't have this problem anymore. If there's a patch and the problem still persists or similar, then please send me a private message in here and I will update this thread.
\n\n\nUpdate 14:
June 3. patch and 14.6 beta both fixed nothing related to the memoryleak.
\n
Update 13:
\nRemember to join and give feedback about this problem on the CTE forum. Read more on how here:
\nhttp://blogs.battlefield.com/2014/05/community-test-environment/
\n\n
Update 12:
\n31. March - Naval Strike is out. With new game patch.
\nIf you have this problem after this patch please write it here and add the following like this:
\nColorscheme not required 😉
\n\n
Update 11:
\n18. March - New AMD driver did nothing. Problem still persists. Nothing else to report except it's sad.
\n\n
Update 10:
\n6. March Patch brought back the Non Paged Pool Memory Leak for me and some others. It had been gone (for some) since between patches a while (for some odd reason). I have no idea what Dice is doing..
\n\n
Update 9:
\nThe new patch feb. 13th has done nothing to help the problem, patch. 14.1 also nothing. Have also heard nothing about the problem.
\nPlace to report the error with AMD:
\nDriver feedback form: http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B21
\nRaise Ticket : http://support.amd.com/en-us/kb-articles/Pages/ticketprocess.aspx
\n\n
Update 8:
A new patch is out. (30. January). Problem still persists = it's not fixed.
Since AMD thinks each game patch fixes their driver problem report the problem here: http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B4F - you can also raise a ticket with AMD at http://support.amd.com/en-us/kb-articles/Pages/ticketprocess.aspx
\nSince EA has not acknowledged the error on their top issues post on Battlelog, you could also request so on Battlelog and to your friendly neighborhood EA Advisor.
\n\n
Update 7:
A new patch is out that might fix this problem allthough the patchnotes are a bit unclear, so please report if you still get the problem after the patch
\n
Update 6:
Now use http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B4F to report that this current driver update does not fix the problem as well. How fast AMD fixes things directly corresponds to how many reports and complaints they get according to their \"technical support\".
\n
Update 5:
AMD technical support responded to a ticket I made a while ago.
This was their response:
\nSo, apparently they think the error has magicly solved itself because we don't complain enough. So I would urge all in here with the problem to go to: http://emailcustomercare.amd.com/ and http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B4F and fill out a support request with all your relevant information. You can also write them at https://twitter.com/AMDRadeon, https://twitter.com/AMDGaming, https://www.facebook.com/AMDGaming and the other places AMD hangs out.
\n
Update 4:
Ok, so I'm in contact with someone at AMD, if people could add what browser (name and version) they are using that would be great.
Update 3:
AMD posted on their forum that: \"Just a short update. We continue to work closely with DICE to find a solution to this problem.\"
Update 2:
seems like this is not a top issue for Dice
Update 1
I've just been informed that Dice has been told about the issue. Now only AMD left.
I haven't been playing because of this issue, I look to my left at my original Battlefield box and am really quite frustrated at the lack of acknowledgement from anyone that this is a problem.
I am on Windows 8.1
All drivers are up-to-date
I have an i7 with 8Gb of ram
If I am lucky I can play two maps, most of the time I barely get through one map - my disconnect profile says it all.
How can an expansion be released for a game that doesn't work properly?
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I am on Windows 8.1
All drivers are up-to-date
I have an i7 with 8Gb of ram
If I am lucky I can play two maps, most of the time I barely get through one map - my disconnect profile says it all.
How can an expansion be released for a game that doesn't work properly?
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