Forum Discussion

56ed876c0331f8a7

Rising Newcomer

25 days ago

Can't log in and play

Revan2000s

Hero+

25 days ago

Hey,

Are you sure you're logging in to the right account?

I recommend checking out THIS article that will explain you the whole unlinking platform account process.

If you won't be able to solve the issue then you can always contact an EA Advisor directly using an online chat HERE.

Good luck!

About Battlefield 2042 Technical Issues & Bugs

Having issues with Battlefield 2042? Join here to report bugs, and find help with, crashes, connectivity and more.12,897 PostsLatest Activity: 7 days ago

Recent Discussions

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Is there a phone number I could call because I keep getting a ...","body@stringLength":"296","rawBody":"

Purchased the game and have reset my password about 5 times have an account for Xbox and it still will not allow me in to play the game. Is there a phone number I could call because I keep getting a loop when I try and start a new case or should I just dispute the charge for buy the game?

","kudosSumWeight":1,"postTime":"2025-04-28T22:24:44.341-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message12136209AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/battlefield-2042-technical-issues-en/79516/1/Screenshot_20250429-011402.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12136209_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":23},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

"},"Conversation:conversation:12136209":{"__typename":"Conversation","id":"conversation:12136209","solved":false,"topic":{"__ref":"ForumTopicMessage:message:12136209"},"lastPostingActivityTime":"2025-05-01T04:51:02.030-07:00","lastPostTime":"2025-05-01T04:51:02.030-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:12136209":{"__typename":"ModerationData","id":"moderation_data:12136209","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message12136209AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/battlefield-2042-technical-issues-en/79516/1/Screenshot_20250429-011402.png\"}":{"__typename":"Attachment","id":"attachment:message12136209AttachmentNumber1","filename":"Screenshot_20250429-011402.png","filesize":145526,"contentType":"image/png","url":"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/battlefield-2042-technical-issues-en/79516/1/Screenshot_20250429-011402.png"},"Revision:revision:12136209_1":{"__typename":"Revision","id":"revision:12136209_1","lastEditTime":"2025-04-28T22:24:44.341-07:00"},"ForumReplyMessage:message:12136276":{"__typename":"ForumReplyMessage","id":"message:12136276","conversation":{"__ref":"Conversation:conversation:12136209"},"author":{"__ref":"User:user:228318"},"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-2042-technical-issues-en/message:12136209/message:12136276","revisionNum":1,"uid":12136276,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-2042-technical-issues-en"},"subject":"Re: Can't log in and play","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:12136276"},"parent":{"__ref":"ForumTopicMessage:message:12136209"},"body":"

Hey,

Are you sure you're logging in to the right account?

I recommend checking out THIS article that will explain you the whole unlinking platform account process.

If you won't be able to solve the issue then you can always contact an EA Advisor directly using an online chat HERE.

Good luck!

","body@stringLength":"682","rawBody":"

Hey,

Are you sure you're logging in to the right account?

I recommend checking out THIS article that will explain you the whole unlinking platform account process.

If you won't be able to solve the issue then you can always contact an EA Advisor directly using an online chat HERE.

Good luck!

","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-28T23:32:20.698-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12136276_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":14},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747996413615":{"__typename":"CachedAsset","id":"theme:customTheme1-1747996413615","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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