Forum Discussion

Temp-Gus

Seasoned Newcomer

4 months ago

Unable To Join Any Matches, "1 Player Queue"

EA_Mari

Community Manager

3 months ago

Temp-Gus and ISUCQ this should be fixed for ye both.

10134511

Rising Novice

2 months ago

Hey EA_Mari you are my only hope please help me. I have the exact same issue.

EA ID is 10134511. I am feeling so hopeless right now.

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Join here to find help with connectivity, performance issues, crashes and more.","title":"Apex Legends Technical Issues","shortTitle":"Apex Legends Technical Issues","parent":{"__ref":"Category:category:apex-legends-en"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:apex-legends-en"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canManageFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","args":[]}},"canUpdateFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","args":[]}}},"linkProperties":{"__typename":"LinkProperties","isExternalLinkWarningEnabled":true},"topicsCount":37597,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-06-18T23:57:53.649-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canManageFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","args":[]}},"canUpdateFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","args":[]}}},"eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/"},"ForumTopicMessage:message:12019527":{"__typename":"ForumTopicMessage","uid":12019527,"subject":"Unable To Join Any Matches, \"1 Player Queue\"","id":"message:12019527","entityType":"FORUM_TOPIC","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:12019527","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:5354724"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:12019527"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:12019527"},"body@stripHtml({\"truncateLength\":200})":" My account was hacked in 2024, in which a ban was then placed on the account. Ever since this happened I spoke to multiple members from the EA Help team. After my second time reaching out to the TOS ...","body@stringLength":"1773","rawBody":"

My account was hacked in 2024, in which a ban was then placed on the account. Ever since this happened I spoke to multiple members from the EA Help team. After my second time reaching out to the TOS team (First time it was rejected) I urged the team to fully look into the activities so they can understand that it was a wrongful ban.

The ban was lifted and I had received my account back after fighting for it (For context I had this account for a decent amount of years, spending real money, and a lot of in game progression).

However when I try to join a game I get stuck in a \"1 Player Queue\" for what seems like hours (I can't even join the Firing Range). I tried everything from checking for updates on both my Playstation and Apex Legends, checking and restarting my home internet settings, deleting and reinstalling. I even made a secondary account that was able to join games with no problems. It seems like some kind of Shadow Ban? or glitch? I'm not sure.

Once again I found myself reaching out to various members of EA Help with little to no solutions. They told me to do everything I mentioned earlier and say nothing exists on my account that would stop me from joining games. This entire process has been a massive headache and honestly a heartache knowing the amount of time and money I spent into this game. I just want to get back onto Apex Legends and continue playing as I genuinely enjoy the game. This has been an ongoing battle since April 2024.

Im not sure what information is needed to help resolve this issue. I have multiple case numbers and screenshots of past efforts with no solution. Whatever is needed from me I will try to provide.

Can someone please help me?

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Hey EA_Mari you are my only hope please help me. I have the exact same issue.

EA ID is 10134511. I am feeling so hopeless right now.

","body@stringLength":"355","rawBody":"

Hey you are my only hope please help me. I have the exact same issue.

EA ID is 10134511. I am feeling so hopeless right now.

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Temp-Gus and ISUCQ this should be fixed for ye both.

","body@stringLength":"454","rawBody":"

and this should be fixed for ye both.

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Forum Discussion

Unable To Join Any Matches, "1 Player Queue"

[Information] Tout ce que vous devez savoir sur la désactivation d'Origin

Game unplayable

EA falsely banned me and kicked me out

help

EA has falsefully banned my Apex account

Problems after PlayStation ID change