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RuhanXD's avatar
RuhanXD
2 years ago

My Account Has Been Reseted to Level 1

Hello there, I have been playing Apex from the last 2 years. Suddenly I stopped playing Apex for a few months and then came back in April and found my id got reset. I have lost my everything, Help me...
sejfz's avatar
sejfz
12 months ago
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My account has been reset and all progress is lost. I am playing on Steam and I have not unlinked any accounts. Can anyone on EA help me? I just want my levels, skins and legends back, idc about the progress I have made meanwhile. It seems impossible to reach anyone who can help me

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 months ago
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    Hey @sejfz, I'm sorry to hear your progress has been reset.

    Do you remember the date you last saw the progress in your game?

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,864 PostsLatest Activity: 4 months ago
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Suddenly I stopped playing Apex for a few months and then came back in April and found my id got reset. I have lost my everything, Help me...","body@stringLength":"303","rawBody":"

Hello there, I have been playing Apex from the last 2 years. Suddenly I stopped playing Apex for a few months and then came back in April and found my id got reset. I have lost my everything, Help me to restore my account!

\n
\n

CM Edit: Edited the title for clarity

","kudosSumWeight":2,"postTime":"2024-07-02T17:36:00.407-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5753720_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1126},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello there, I have been playing Apex from the last 2 years. Suddenly I stopped playing Apex for a few months and then came back in April and found my id got reset. I have lost my everything, Help me to restore my account!

\n
\n

CM Edit: Edited the title for clarity

"},"Conversation:conversation:5753720":{"__typename":"Conversation","id":"conversation:5753720","solved":false,"topic":{"__ref":"ForumTopicMessage:message:5753720"},"lastPostingActivityTime":"2025-06-15T16:50:57.617-07:00","lastPostTime":"2025-06-15T16:50:57.617-07:00","unreadReplyCount":40,"isSubscribed":false},"ModerationData:moderation_data:5753720":{"__typename":"ModerationData","id":"moderation_data:5753720","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:5753720_1":{"__typename":"Revision","id":"revision:5753720_1","lastEditTime":"2024-07-02T17:36:00.407-07:00"},"ForumReplyMessage:message:5753754":{"__typename":"ForumReplyMessage","id":"message:5753754","conversation":{"__ref":"Conversation:conversation:5753720"},"author":{"__ref":"User:user:2335256"},"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5753720/message:5753754","revisionNum":1,"uid":5753754,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"subject":"Re: My Account Has Been Reseted to Level 1","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:5753754"},"parent":{"__ref":"ForumTopicMessage:message:5753720"},"body":"

My account has been reset and all progress is lost. I am playing on Steam and I have not unlinked any accounts. Can anyone on EA help me? I just want my levels, skins and legends back, idc about the progress I have made meanwhile. It seems impossible to reach anyone who can help me

","body@stringLength":"289","rawBody":"

My account has been reset and all progress is lost. I am playing on Steam and I have not unlinked any accounts. Can anyone on EA help me? I just want my levels, skins and legends back, idc about the progress I have made meanwhile. It seems impossible to reach anyone who can help me

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