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LegoNate07's avatar
LegoNate07
2 years ago
Solved

apex says that my account is logged in on another device even when im not

I typically play Apex on a ps5 however my ps account is considered a childs account (me being 17). So i download pc apex and put in my card info to buy some apex credits. Now not only do i lose the $...
  • OmenKingos's avatar
    OmenKingos
    2 years ago

    Log in on the device you DONT want to play on right now (I know it sounds weird) and then return to main menu. Then load it on another device and it should work. Closing the application doesn’t fix it for some reason. You need to have both devices on and on the main menu. 

OmenKingos's avatar
OmenKingos
2 years ago

Log in on the device you DONT want to play on right now (I know it sounds weird) and then return to main menu. Then load it on another device and it should work. Closing the application doesn’t fix it for some reason. You need to have both devices on and on the main menu. 

JWisdomTTV's avatar
JWisdomTTV
2 years ago
@OmenKingos it did work thanks for saving my pc from being yelled at lol

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So i download pc apex and put in my card info to buy some apex credits. Now not only do i lose the $...","body@stringLength":"878","rawBody":"

I typically play Apex on a ps5 however my ps account is considered a childs account (me being 17). So i download pc apex and put in my card info to buy some apex credits. Now not only do i lose the $20 dollars I spent on the apex coins but I also can't load into apex on the pc saying that my account is already logged into another device but I have had my ps turned off this whole time. When I do get on my ps5 version of apex it not only lets me in but says that I don't have the $20 dollars of apex coins that I had spent money on. So now Im locked out of pc apex and lost $20 without compensation (and yes I have emailed customer service asking them for help on this issue as well, yet no response. Does anyone know 1.) how to fix my pc apex or 2.) how I could actually get my money back? Becuase I have been stuck for 24 hours without anyone emailing me on my issue.

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apex says that my account is logged in on another device even when im not","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5666975"},"parent":{"__ref":"AcceptedSolutionMessage:message:5666973"},"body":"@OmenKingos it did work thanks for saving my pc from being yelled at lol","body@stringLength":"185","rawBody":"@OmenKingos it did work thanks for saving my pc from being yelled at 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Log in on the device you DONT want to play on right now (I know it sounds weird) and then return to main menu. Then load it on another device and it should work. Closing the application doesn’t fix it for some reason. You need to have both devices on and on the main menu. 

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Log in on the device you DONT want to play on right now (I know it sounds weird) and then return to main menu. Then load it on another device and it should work. Closing the application doesn’t fix it for some reason. You need to have both devices on and on the main menu. 

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