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R3saar's avatar
R3saar
2 years ago
Solved

i can't link my amazon prime account

For a long time, I have been using a Prime account to claim packages (2 years), but unfortunately, the items did not appear in my Apex Legends account. Upon trying to solve the issue, I realized that my EA account was linked to an older Prime account. Despite successfully unlinking it, I encountered a problem when attempting to link my current primary Prime account. EA states that I cannot link another account. Could somone please help?

  • EA_QueenBee's avatar
    EA_QueenBee
    2 years ago

    Hey @R3saar,

    Unfortunately an EA account can only ever be linked to one Amazon account in its lifetime. So while you unlinked the old one and can relink that again if you want, you won't be able to link a new Amazon account. We have some more information in this article.

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  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
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    Hey @R3saar,

    Unfortunately an EA account can only ever be linked to one Amazon account in its lifetime. So while you unlinked the old one and can relink that again if you want, you won't be able to link a new Amazon account. We have some more information in this article.

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For a long time, I have been using a Prime account to claim packages (2 years), but unfortunately, the items did not appear in my Apex Legends account. Upon trying to solve the issue, I realized that my EA account was linked to an older Prime account. Despite successfully unlinking it, I encountered a problem when attempting to link my current primary Prime account. EA states that I cannot link another account. Could somone please help?

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For a long time, I have been using a Prime account to claim packages (2 years), but unfortunately, the items did not appear in my Apex Legends account. Upon trying to solve the issue, I realized that my EA account was linked to an older Prime account. Despite successfully unlinking it, I encountered a problem when attempting to link my current primary Prime account. EA states that I cannot link another account. Could somone please help?

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i can't link my amazon prime account","moderationData":{"__ref":"ModerationData:moderation_data:5705079"},"body":"

Hey @R3saar,

\n\n

Unfortunately an EA account can only ever be linked to one Amazon account in its lifetime. So while you unlinked the old one and can relink that again if you want, you won't be able to link a new Amazon account. We have some more information in this article.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":3,"postTime":"2024-01-04T05:31:50.484-08:00","lastPublishTime":"2024-01-04T05:31:50.484-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":397},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5705078/message:5705079","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"534","rawBody":"

Hey @R3saar,

\n\n

Unfortunately an EA account can only ever be linked to one Amazon account in its lifetime. So while you unlinked the old one and can relink that again if you want, you won't be able to link a new Amazon account. We have some more information in this article.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5705079_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:5705078"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1742916204000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1742916204000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1742916204000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1742916204000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1742916204000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1742916204000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1742916204000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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