The account was stolen by hackers, unhung and banned

[LLLzFS1r]

我的账号在1月4日被黑客盗用，在资格赛中被封禁，我自己的阶梯等级一直保持在白金20左右，我最后一次玩是在3月1日左右，今天晚上（<>月<>日）我登录了我的账号，发现我的阶梯等级升级为白金<>， 甚至加入了一个俱乐部（其实我从来没有加入过任何俱乐部），当我进入游戏时，我被提示我的账号被封禁了，这让我感到非常沮丧。我自己有轻微的抑郁，只有玩APEX才能让我感觉放松一点，这也是我最喜欢的游戏，希望工作人员能尽快解封我的账号，谢谢

[EA_Barry · Accepted solution]

@LLLzFS1r 

Check the following link for info on securing your account: 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

At the moment the following languages are supported on Answers HQ:

• English
• Deutsch
•  Español
  
• Français
•  Русский форум
• Português
• Jezyk polski
•  Italian
•  Nederlands

I will now close this thread, feel free to repost it in any of the aforementioned languages.

[EA_Barry · Accepted solution]

@LLLzFS1r 

Check the following link for info on securing your account: 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

At the moment the following languages are supported on Answers HQ:

• English
• Deutsch
•  Español
  
• Français
•  Русский форум
• Português
• Jezyk polski
•  Italian
•  Nederlands

I will now close this thread, feel free to repost it in any of the aforementioned languages.