Keyboard randomly disconnects

by filwilliamson03
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Accepted Solution

Keyboard randomly disconnects

★★★ Newbie

Whenever I get into a game of Apex Legends, my keyboard and mouse will randomly disconnect for about 15 seconds at a time, and then reconnect. This happens about every minute, and only happens when I am in a game. It does not occur in the Apex menus, and does not occur when I am playing other games or using my computer for normal stuff. 

I have a Logitech G513 keyboard, and I used the Logitech G Hub application to make sure that game applications can't affect my keyboard lights (a video from 2019 said that was causing connection issues). 

I have tried restarting my computer, and I have made sure that the cables are properly plugged in. 

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Accepted Solution

Re: Keyboard randomly disconnects

EA DICE Team

Hey,  @filwilliamson03can you try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

 

Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Also what PSU do you have? 

 

Let me know if this works or not for you. Standard smile

 

/Atic

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All Replies

Re: Keyboard randomly disconnects

EA DICE Team

Hey,  @filwilliamson03can you try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

 

Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Also what PSU do you have? 

 

Let me know if this works or not for you. Standard smile

 

/Atic

Message 2 of 2 (1,374 Views)