I got banned and need help to restore my account. [ Edited ]

[6y9471mqufz1]

On Sunday April 2nd, I was playing Apex Legends Mobile with a friend, played like 3 matches before logging out. During the second match, a random teammate turned on his mic only to talk trash to us, insulting, threatening, and even went as far as being racist to us. His gamer tag is *snip*. We finished the match and moved on to the next one without reporting him as we didn't think it would be necessary, we didn't feel the need to. Couple days later I find out my account has been banned, I already opened a case, have not gotten any response. I've read that it takes about a month for EA to contact me back, which is absolutely absurd since the game is sunsetting in May. I put money and time in this game, and I feel that if I got banned for this guy reporting me, he should get banned as well as he is the one who started the whole thing.

CM edit: no name & shame.

[EA_Leeuw · Accepted solution]

Hi @6y9471mqufz1,

As per our forum Guidelines:

• Don't "name and shame." If you see a suspected cheater, please report them by using the appropriate tools. We can't take any action against such accounts on Answers HQ, and such posts can lead to harassment.

We are sadly unfortunately also not able to help with any account-related cases via the forums I am afraid.

To get assistance with this, please contact the customer service team via https://help.ea.com/contact-us.

To get assistance with a banned account, please take a look here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/.

If you think that you saw someone who's not playing by the rules, please take a look here on how to report this behaviour: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/.

I will now close this thread.

Thank you.

[EA_Leeuw · Accepted solution]

Hi @6y9471mqufz1,

As per our forum Guidelines:

• Don't "name and shame." If you see a suspected cheater, please report them by using the appropriate tools. We can't take any action against such accounts on Answers HQ, and such posts can lead to harassment.

We are sadly unfortunately also not able to help with any account-related cases via the forums I am afraid.

To get assistance with this, please contact the customer service team via https://help.ea.com/contact-us.

To get assistance with a banned account, please take a look here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/.

If you think that you saw someone who's not playing by the rules, please take a look here on how to report this behaviour: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/.

I will now close this thread.

Thank you.