I can't log in

[nanyuannp]

Good evening. I want to complain about my apex account. I can't log in.I use vpn to speed up the nodes and switch frequently in the game hall, which leads to violation of user agreement 6. I'm sorry for violating EA regulations, but I really hope my account can be lifted. Thank you, have a good time and hope to solve this trouble quickly.

[EA_QueenBee · Accepted solution]

Hey @nanyuannp,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get the ban lifted, then you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to help you further.

[EA_QueenBee · Accepted solution]

Hey @nanyuannp,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get the ban lifted, then you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to help you further.