Guys, I've got a situation - Accounts been blocked, not sure why [ Edited ]

[CNdemonknife]

Guys, are there any recently banned players? My account was blocked last night, but I don't know why, I didn't use the cheating software, nor malicious use of the game BUG, and I also made a recharge a few days ago, and then it was blocked inexplicably.
I sent an email to the customer service, but I haven't received a reply yet.
I'd like to ask you what's going on here, have you ever seen this before, and is there any way to do it?

(CM: Edited to update thread title to describe thread topic per forum rules)

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @CNdemonknife 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @CNdemonknife 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[Asmodeus566]

@CNdemonknife 

a quick question.

You bought something in Apex, coins etc and then decided you did not want that and had your credit card charges reversed/refunded?

If your answer is yes to the above question I would suggest you re-read the Terms of Sales and the Terms of Service agreements again.

From what I understand performing a charge back on your own is against both of the above terms and can lead to adverse actions being taken against your account, 

[CNdemonknife]

EA sent me an email saying that I had violated Protocol 6, which means they suspected me of using cheating software or malicious use of game bugs, but I didn't do anything to damage the game environment, so I sent an email to EA and am waiting for their reply

[EA_Darko]

Going to lock this thread as we don't allow discussion around bans on AHQ.

You will need to wait for our TOS team to respond to your appeal @CNdemonknife.

Darko