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3 years ago

Solved

Gotten band then received email stating that account was un banned

Gotten band then received email stating that account was un banned But when I go on my apex account to try and play it says account is still disabled ???

XHelperZ
3 years ago
@joaaay
Could've decided to ban you again due to new evidence they've found, or a mistake.
Either way, you'll have to go through the ToS team to find out why you've gotten banned again.
You can refer to this article for more information: https://help.ea.com/en-gb/help/account/information-about-banned-or-suspended-accounts/

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Gotten band then received email stating that account was un banned But when I go on my apex account to try and play it says account is still disabled ???

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Gotten band then received email stating that account was un banned But when I go on my apex account to try and play it says account is still disabled ???

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Gotten band then received email stating that account was un banned","moderationData":{"__ref":"ModerationData:moderation_data:5587103"},"body":"

@joaaay

Could've decided to ban you again due to new evidence they've found, or a mistake.

Either way, you'll have to go through the ToS team to find out why you've gotten banned again.

You can refer to this article for more information: https://help.ea.com/en-gb/help/account/information-about-banned-or-suspended-accounts/

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It was all over a charge back I did but I’ve tried getting in contact with PayPal cause that’s what I used, and even PayPal said they couldn’t send back the payment but I have an email from ea saying they don’t tolerate what I did but still mentioned they would give me access back to my account it’s not like I was cheating or any of the sort but like I said when I try to go on I can’t get on anything not my pc account nor my ps5 account

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@joaaay

A chargeback is in direct violation of the User Agreement, I'm pretty sure they have a zero tolerance policy on this and maybe even class it as \"fraud\" in their books.

Theoretically they do reserve the right to terminate the license and ban users from their platform that have violated this.

The unban was probably them making an accident or changing it to a permanent one if it used to be temporary, probably just a bit buggy as with these types of things it's an instant permaban.

How can u get a definite answer ? I’ve emailed them several times even offered to pay what the charge back was or even pay an unbanned fee and still haven’t heard back from them, I’ve put way too much time/ money into the game to just start over or say * it and not try to fight for my account atleast.

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If you contacted them via https://help.ea.com/en/contact-us/ then you should receive a reply usually within 72 hours, though it can take up to 30 days.

If they decide to keep the ban, it'll probably be permanent.

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You will need to speak to our Terms of Service team in relation to any ban @joaaay

\n\n

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

\n\n

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.\n
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
\n
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

\n\n

Darko

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I’ve already done that a few times still waiting for an outcome

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But I’ve even received an email from them stating that they would remove the ban this is exactly what they said in the email they sent me,

Hello,

Thank you for contacting us regarding the action that was taken on your account. After reviewing your case, we found that your account was banned due to a chargeback against EA. However, we have removed the ban and reinstated access to your account. But when I go on any of my accounts I can’t access any

What does it say when you try to access your account @joaaay?

\n\n

Darko

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Your account has been disabled

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