EA support “waiting on player”

[demonspelldeath]

Long story short bought $20 worth of apex coins and made a case about it. Case 117130897. It constantly said waiting for player but i had received no emails about it. Some sources said it was because I needed to reopen the case, so I closed it and reopen it, the “My Cases” page says waiting on player still but when I press resume on the case it says fixed. 

[EA_Aljo · Accepted solution]

Hi there, @demonspelldeath 

It looks like your case was resolved and the coins were granted to your account. If there's anything else you need help with, please reach out again. Have fun and good luck!

[demonspelldeath]

@demonspelldeath Everything now says fixed. So should I open a new case and provide the case number?

[EA_Aljo · Accepted solution]

Hi there, @demonspelldeath 

It looks like your case was resolved and the coins were granted to your account. If there's anything else you need help with, please reach out again. Have fun and good luck!