Banned account for no reason Apex Legends

by lotloddtl
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Banned account for no reason Apex Legends

★★★ Newbie

Hello, I am trying to contact support over call seeing as I was wrongfully banned, especially as they gave no reason, I am of age to play, have never joined voice chat, have never sent a hate message, I just lost access to my old xbox account and had to make a new one due to it being my mom's account and being 3 months out from being an adult, I figured it was time. I am asking nicely to either be given a proper reason for my ban, this account was brand new, I was never great at apex either so I do not believe that could have flagged the system. So please Apex team, help me out. I really just want to play with my partner again. 

Message 1 of 4 (393 Views)

Accepted Solution

Re: Banned account for no reason Apex Legends

Community Manager

You will need to speak to our Terms of Service team in relation to any ban @lotloddtl 

 

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

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Message 2 of 4 (356 Views)

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Re: Banned account for no reason Apex Legends

Community Manager

You will need to speak to our Terms of Service team in relation to any ban @lotloddtl 

 

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

Darko.png
Message 2 of 4 (357 Views)

Re: Banned account for no reason Apex Legends

★★★ Newbie
@EA_Darko Thank you! I sent a request to ask about being given a reason through the board previously and still no reasoning was given, I sincerely apologize if I came off as rude.
Message 3 of 4 (317 Views)

Re: Banned account for no reason Apex Legends

Community Manager
Hey @lotloddtl you will need to direct any questions related to a ban to our TOS team.

Darko
Darko.png
Message 4 of 4 (314 Views)