Apex Legends won't launch after clicking Play

by ItzRagdollYT
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Original Post

Accepted Solution

Apex Legends won't launch after clicking Play

[ Edited ]
★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number idk
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? ItzRagdollYT
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. none
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I COULDNT START IT
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. trying to load up the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 344 hours
When did this happen? (dd.mm.yy hh:mm) about 2 months after its release
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? it dosnt start
What should be happening instead? it starts
Steps: How can we find the bug ourselves? anticheat i think

Everytime i try to play the screen blinks and its super annoying

Message 1 of 11 (8,481 Views)

Accepted Solution

Re: PLEASE HELP ME WITH THIS

Community Manager

@ItzRagdollYT 

 

Let's see if this does the trick:

 

  1. Delete Origin from your PC and re-download the latest version
  2. Perform a clean boot in order to disable all non-Microsoft essential programs to start up your PC
  3. Right-click on the Origin desktop shortcut and Troubleshoot Compatability
  4. Right-click on the Origin desktop shortcut and run as administrator
  5. Right-click on Apex Legends in Origin and select Repair.
  6. Launch the game.
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Message 8 of 11 (8,346 Views)

All Replies

Re: PLEASE HELP ME WITH THIS

★★ Novice

When it blinks it dosnt start

Message 2 of 11 (8,475 Views)

Re: PLEASE HELP ME WITH THIS

★★ Novice

PC

i5-2400

RX-560

dell Oem motherboard

16gb

1tb 7200 rpm hdd

Message 3 of 11 (8,470 Views)

Re: PLEASE HELP ME WITH THIS

Community Manager

@ItzRagdollYT 

 

The game appears to still be downloading. Have you been able to launch it once the game was fully installed?

 

When a game is stuck in resuming or getting ready phase (or won't launch properly at all), try clearing the cache for Origin. 

 

Here is how to do that: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

Since you're on PC, please include a DxDiag if you need further help.

 

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Blueberry.png
Message 4 of 11 (8,395 Views)

Re: PLEASE HELP ME WITH THIS

★★ Novice

i have tried with it fully downloaded dosnt work trying cache clear now

Message 5 of 11 (8,378 Views)

Re: PLEASE HELP ME WITH THIS

★★ Novice

Dosnt work 

 

please give me a working solution i luv this game so much

Message 6 of 11 (8,375 Views)

Re: PLEASE HELP ME WITH THIS

★★ Novice

also it didnt work

 

Message 7 of 11 (8,374 Views)

Re: PLEASE HELP ME WITH THIS

Community Manager

@ItzRagdollYT 

 

Let's see if this does the trick:

 

  1. Delete Origin from your PC and re-download the latest version
  2. Perform a clean boot in order to disable all non-Microsoft essential programs to start up your PC
  3. Right-click on the Origin desktop shortcut and Troubleshoot Compatability
  4. Right-click on the Origin desktop shortcut and run as administrator
  5. Right-click on Apex Legends in Origin and select Repair.
  6. Launch the game.
Blueberry.png
Message 8 of 11 (8,347 Views)

Re: PLEASE HELP ME WITH THIS

[ Edited ]
★★★ Newbie

@EA_Blueberryyou just gave the same "solution" twice, I have uninstalled origin and apex 3 times now, done every video out there and nothing helps, when I launch the game it show to loading screen before goin into full screen, that then shuts then about 5 secs later origin will pop back up from being minimized, I also get no error when this happens so I cant tell you an error code or anything, I download a minecraft mod pack launched with np, origin launches with no problem, and I reset my pc the other day so the programs I meantioned are the only ones installed apart from discord but I've tried without discord installed and doesnt work, I have an i5, 1050ti, 16 gb, the game is installed on an SSD, windows is up-to date, apex is, origin is, drivers, everything works, all other programs work, but not apex, is there anything else that can be done apart from "Delete Origin from your PC and re-download the latest version
Perform a clean boot in order to disable all non-Microsoft essential programs to start up your PC
Right-click on the Origin desktop shortcut and Troubleshoot Compatability
Right-click on the Origin desktop shortcut and run as administrator
Right-click on Apex Legends in Origin and select Repair.
Launch the game." cause thats in every video and makes no difference, ive repaired the game over 5 times on 3 fresh installs no for luck

Message 9 of 11 (4,796 Views)

Re: PLEASE HELP ME WITH THIS

[ Edited ]
Community Manager

@Lokiwilde1233

Do you have any pending Windows updates and the latest drivers?

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

Can you attach a DxDiag to this post?

Blueberry.png
Message 10 of 11 (4,764 Views)