May 2021
I come home from work to play some Apex. I log in, queue up for Arena, and get kicked with the message that I have been banned.
I think it's a glitch and restart my game and it is still saying I am banned.
Me being confused and concerned I go and check my email and I have an email from 10:42 (Monday, May 24th) this morning saying I was banned.
Me being even more confused because the last time I played this game was last Saturday night (May 22nd)... After spending $100 dollars on Apex Packs, and 9 days ago buying the lifeline edition...
Me being even more confused because I didn't even hit any good clips or anything so I have no idea how or why I would get banned.
I got no alerts or anything saying someone logged into my account or anything,
Now I am even more concerned because I see so many people saying they are getting any responses back on the ban appeals so I guess rip my $120 dollars I just spent on this game.
Solved! Go to Solution.
May 2021 - last edited May 2021
@Jayhawk2024Hey there, It is up to the user to set up proper security for the account. 2 step would of avoided this as it sends a text or email asking is this you trying to log in. I highly suggest doing this and other security measures they offer and for all games in general. So without that being enabled you will not be notified someone has accessed the account.
May 2021
Hey @Jayhawk2024,
Our Terms of Service team absolutely investigates and replies to appeals that are sent in. I'd definitely be sure to go through that process if you haven't already so they can take another look at what happened here.
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
The response time will just depend on how many other cases they have in their queue currently, but they will send an email to your registered address once they've finished reviewing the account.
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The email they sent does not state the reason for which you were banned?
That sounds like it needs fixing and soon.
May 2021
May 2021 - last edited May 2021
@Jayhawk2024Hey there, It is up to the user to set up proper security for the account. 2 step would of avoided this as it sends a text or email asking is this you trying to log in. I highly suggest doing this and other security measures they offer and for all games in general. So without that being enabled you will not be notified someone has accessed the account.