banned no ban history

[sharpcelery]

I'm banned from Apex, despite last playing in 2021 and having no ban history in the game.

Customer service is outsourced, and when I submitted the dispute all they said was I'd correctly been banned.

How do i find out what I was banned for or when? This makes no sense to me, i've never cheated in any online game, I haven't played this thing in over a year and I have no record of being banned in this game.

How do i fix this? The outsourced TOS/customer service team is basically a never ending loop that doesn't provide information or a resolution.

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @sharpcelery.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @sharpcelery.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[sharpcelery]

Thank you, but i already contacted the TOS team. That was the dispute i mentioned in my post. They're outsourced and weren't helpful

[EA_Darko]

Hey @sharpcelery not sure what you mean by they are outsourced, our TOS team are an internal team and if they declined your appeal then it means that they found evidence that the band was put in place correctly.

Darko 

[sharpcelery]

Sorry i meant that the customer service part is outsourced.

What i got back from the TOS team was a form email. How do i find out what I was banned for and when? There's nothing in my ban history and the response simply said that my dispute was declined.

[EA_Darko]

Our live support isn't outsourced either @sharpcelery, we have teams all over the world.

You would have received an email from our TOS team containing all the details related to your ban.

Darko