Linked accounts steam

[_Seven_Head_TT]

I was stolen from my Steam account in December and can't get it back, I need to link a new Steam account, this is the right EA gave me, is it because someone else steals my Steam account, I don't have EA's right to link Steam? I immediately appealed to the live customer service of EA Help, and he said that there was no way to solve it, saying that I am not qualified? What the? I have the email address, account password, registration information, payment history of the EA account, he told me that I am not eligible to change the qualification to bind a new Steam account, I said can you help me feedback to the higher department, he said you come here answers.ea.com, the community manager may reply to you.：

[EA_Darko · Accepted solution]

Hey @_Seven_Head_TT when it comes to an EA account you can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime

That means if you unlink a Steam gamertag from your EA Account, you can’t link a different Steam gamertag to it in the future.

Darko

[_Seven_Head_TT]

The funniest thing is that I tried to rebind the new Steam account, he actually showed success, but the EA account did not show that it was linked, which is really not how to say, I can't put it into words.

[EA_Darko · Accepted solution]

Hey @_Seven_Head_TT when it comes to an EA account you can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime

That means if you unlink a Steam gamertag from your EA Account, you can’t link a different Steam gamertag to it in the future.

Darko

[_Seven_Head_TT]

@EA_Darko So please ask the community manager, what should I do if my Steam account is stolen, I can't get my Steam account back, which means that I can't play on Steam, because the current EA platform is really bad, this is not what we want to see, but he really happened, EA customer service will only shirk the responsibility, tell me that I don't have this qualification? Do I have access to EA? Excuse me? Does EA's entitlement not include that I can bind to a new platform? I think this kind of thinking is very narrow, you are ensuring the safety of players, but I have to say that EA also damages the rights of players!

[EA_Darko]

Hey @_Seven_Head_TT it is not possible to change how this works.

I understand you are frustrated and it's an outlier situation due to your account being stolen but in this situation, if our live support has advised that there is nothing they can do then this would be the case. 

Darko

[buzhidao52lyong]

Why can't my ea account unbind steam and can't bind the new steam?

[buzhidao52lyong]

为什么我的ea账户取消绑定steam 无法绑定新的steam 在steam 上面绑定origin 上面显示origin已经和一个steam进行绑定了 但是我在origin上面看显示的是没有与任何的steam进行绑定

[mike0826]

@_Seven_Head_TT yes!!!!so do I!!!!

[jam886]

how to solve this prblem?