Getting cosmetics but not the coins

[ShaBoiJamal]

I have been having this issue with my account after I switched my emails where I would purchase apex coins or a bundle containing cosmetic items and coins I would have the cosmetics but I wouldn't have the apex coins credited to my account witch leads me to have to contact an advisor every time I make a purchase. Is there a fix for this?

[EA_Darko · Accepted solution]

Hey @ShaBoiJamal, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

We are not able to assist with account-based issues on AHQ.

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko · Accepted solution]

Hey @ShaBoiJamal, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

We are not able to assist with account-based issues on AHQ.

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko