Start a game, Ban appears

[320bee14dc2ab5bf]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number I9 12900k
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID/EA Account name? Enter the game
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Enter the game
Are you using any software with an overlay? Yes
If yes, can you list them here? Enter the game
If you disable this software, does that have any effect? Yes
Which Legend were you playing (if applicable)? Enter the game
Which Legends were your squad mates using (if applicable)? Enter the game
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Enter the game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Enter the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Enter the game
When did this happen? (dd.mm.yy hh:mm) Enter the game
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Enter the game
What should be happening instead? Enter the game
Steps: How can we find the bug ourselves? Enter the game

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Ban appears in the game

I just bought a computer.

This problem occurred in the game today.

Start a game, Ban appears

[EA_Mako · Accepted solution]

Hey @320bee14dc2ab5bf,

Any ban you're seeing would be applied to the account itself, so simply using a new or different computer wouldn't allow you to enter the game from a banned account.

If you believe the ban was applied to the account incorrectly, you'll need to appeal that action with our Terms of Service team using the following link.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

Our ToS team will review that ban and reach out to you via email once their investigation is complete, thanks!

[EA_Mako · Accepted solution]

Hey @320bee14dc2ab5bf,

Any ban you're seeing would be applied to the account itself, so simply using a new or different computer wouldn't allow you to enter the game from a banned account.

If you believe the ban was applied to the account incorrectly, you'll need to appeal that action with our Terms of Service team using the following link.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

Our ToS team will review that ban and reach out to you via email once their investigation is complete, thanks!