Server shutting down

killmomy · April 2021

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX 1660ti
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Wolverine
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Docks
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. İ was fighting
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? İ played 5 match and all match had same problem
When did this happen? (dd.mm.yy hh:mm) 19.04.2021 22.15 Turkey
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Kicks off the game and never connect
What should be happening instead? More Good servers
Steps: How can we find the bug ourselves? İ dont know

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Every match game disconnect me and server shutting down error write in the screen for that i losed all match. ea or respawn this bug decreas my k/dr so u should do something about this because since 5th season this problem happening in my match sorry about my English

EA_Kent · April 2021

Hi everyone,

Marking this as a solution just for visibility. We're still working on fixing this issue.

Thanks for the reports!

We're currently looking into the "server shutting down" errors. We'll follow up here if we have updates to share.

Thanks for bearing with us on this!

/Kent

View in thread

MammmmaGoose · April 2021

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? MammmaGoose
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline/wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It would just happen randomly or when I would get into fights
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Fighting
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) Today
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? It’s says server shutting down and kicks me out the match
What should be happening instead? Letting me play the game
Steps: How can we find the bug ourselves? Idk tf?

‌

;((

DigitEllie · April 2021

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1650
Enter RAM memory size in GB 16 GB
What is your gamertag/PSN ID/EA Account name? DigitEllie
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Octane and Horizon
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Multiple areas on King's Canyon and Olympus
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting, fighting, etc.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Three
When did this happen? (dd.mm.yy hh:mm) 14.04.21 16:00-16:30
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I get kicked out of the match and into the main menu. I get the message "Server shutting down - Internal server error" and I can no longer play in the match I was in. Aside from that, upon trying to reenter the game, I get error code:leaf once before being let back in.
What should be happening instead? I should not be being disconnected from the match?
Steps: How can we find the bug ourselves? Fix your servers lol

‌

...

bmembreno29 · April 2021

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Bryn_thebot
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Kings canyon
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Fighting
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 19/04/2021
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? You get kicked out of the game and then back to the lobby
What should be happening instead? We should be playing the game
Steps: How can we find the bug ourselves? I don’t know

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it’s really annoying

EA_Kent · April 2021

Hi everyone,

Marking this as a solution just for visibility. We're still working on fixing this issue.

Thanks for the reports!

We're currently looking into the "server shutting down" errors. We'll follow up here if we have updates to share.

Thanks for bearing with us on this!

/Kent

darthvader320 · April 2021

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? Crumbs030
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Top middle of olympus
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) Around 3:30-4:45
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Kicked me out of the match and back to the main menu with an error.
What should be happening instead? Server should not crash
Steps: How can we find the bug ourselves? I don't know

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I didn't record.

HarlemDyestuff · April 2021

Product: Apex Legends
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your gamertag/PSN ID/EA Account name? HarlemDyestuff
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It happens anywhere.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. It happens no matter what I'm doing.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1 or 2
When did this happen? (dd.mm.yy hh:mm) A few hours ago.
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I get kicked from the match.
What should be happening instead? Idk, I shouldn't be kicked?
Steps: How can we find the bug ourselves? I don't know.

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BrokenCompile · April 2021

I'm starting to wonder if those community managers are even in touch with the developers. Because it does not seem so. I've only seen them so far providing generic answers that really any one of us could write too.

"We are looking into the issue, thank you for your patience!"

But never have I seen any amount of useful info hinting that they have actually received it from the developers.

NRNSZE · April 2021

@BrokenCompile Yea,it seems like it.. Unfortunate. I played the game perfectly fine 2 days ago and now I can't play more than 20 seconds before crashing,ridiciolus.

trump4309 · April 2021

Product: Apex Legends
Platform: play station 4

What is your gamertag/PSN ID/EA Account name? Trump4309

Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? loba
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. dropship
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. just got into the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3 matches and they all had a problem
When did this happen? (dd.mm.yy hh:mm) 21.04.21. 09;45
How often does the bug occur? Occasionally (10%-30%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Kicks off the game and never connect and lost RP in ranked
What should be happening instead? no problems where i can fight people
Steps: How can we find the bug ourselves? İ dont know

Server shutting down

Original Post

Server shutting down

Re: Kicked us out

Sever shutting down