Not receiving rank points

[PandasavageTV]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Pandasavagee
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wattson
Which Legends were your squad mates using (if applicable)? Caustic, Gibraltar
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Market
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Shooting enemy
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 20.05.20 9:55pm
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I disconnected from a game and got back in started shooting someone I didn't get the kill but I did most of the damage and did not receive assist points
What should be happening instead? I should of gotten an assist
Steps: How can we find the bug ourselves? No idea

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This should not be happening I have video of proof as well

[EA_David · Accepted solution]

Hey, it looks like you just barely missed the 7.5 second assist timer cutoff. Your last hit was the 22 damage G7 shot at the 7 second mark, and your buddy finished them off just before the clock ticks over to 0:16.

[EA_David]

Hi, if you can attach the video, or host it on youtube and include the link, we can take a look and use it to highlight potential assist tracking issues.

[PandasavageTV]

https://youtu.be/I_1JG3wbVMo 

I'm so confused on why I didn't get points for this.

[EA_David · Accepted solution]

Hey, it looks like you just barely missed the 7.5 second assist timer cutoff. Your last hit was the 22 damage G7 shot at the 7 second mark, and your buddy finished them off just before the clock ticks over to 0:16.

[PandasavageTV]

Thank you for taking the time to explain that