Error 721

[gw2478]

Product: Star Wars: Squadrons
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Puddle_nails
Are you playing in VR? No
Which part of the game is the issue happening in? Prologue
What were you doing when the bug occurred? Step by Step detail is helpful. Just booting up the game.
Where did this issue occur? Please include menu name or in game location. From the start
When did this happen? (dd.mm.yy hh:mm) 08.01.21
How often does the bug occur? Every time (100%)
How severe is your issue? Can't play
What happens when the bug occurs? Error 721 message
What do you expect to see? That I'm connected to ea
Which ship were you playing? If not applicable, just answer "no" or "none." No
What components were you using? No
Which customizations (if any) were you using? No

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Error 721

[EA_Aljo · Accepted solution]

Hi there, @gw2478.

Alternate DNS settings may help with this. Please follow the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @gw2478.

Alternate DNS settings may help with this. Please follow the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens. Thanks!

[deathstab_93]

Is this something I can do from PS4?

[deathstab_93]

@EA_Aljo can this be done if playing on ps4, I have no pc/laptop

[EA_Aljo]

@deathstab_93 

Yes. If you follow the instructions I linked, you'll see this needs to be done on your PS4.

[deathstab_93]

I did and still doesn’t work 

[EA_Aljo]

@deathstab_93 

Have you performed any other troubleshooting besides changing the DNS settings?

[deathstab_93]

Yes all of them and the advanced ones, my flat mate can play squadrons on the same console just fine online. I’ve tried 2 consoles too, been like this since Friday now 

[Puddle_Nails78]

@deathstab_93 I've had this issue since jan 8th...

Buckle up

[EA_Aljo]

@deathstab_93 

If you've tried all the troubleshooting, I wouldn't be able to help any further. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!